Sr. Manager, Amazon Connect Decisions Customer Success, Applied AI Solutions Decisions GTM; AWS

Job :  | Amazon Web Services, Inc.

As part of the AWS Applied AI Solutions GTM organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

For Amazon Connect Decisions, we are seeking a Sr. Manager, Customer Success who can continue to drive our vision to transform every business with faster and smarter decisions through the world's most trusted and adaptive intelligence.

As a Sr. Manager, Customer Success you will work with customers, go-to-market, and product teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.

As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead the effort to provide real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates.

You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.

Key job responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
• Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.
• Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment.
• Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.
• Act as a liaison between customers, engineering teams, and support to address customer needs.

About the team

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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