Director, Advanced Infrastructure Solutions; AI​/HPC)

Position: Director, Advanced Infrastructure Solutions (AI/HPC)
Job-:
Sales Support

Location:

Fremont, CA, United States;
Ashburn, VA, United States;
Sunnyvale, CA, United States;
Seattle, WA, United States;
Houston, TX, United States;
Dallas, TX, United States;
Salt Lake City, UT, United States;
Dacula, GA, United States Workplace:
Hybrid

Schedule:

Full time Posted:
Compensation Details: $167,632 - $293,356 Annually As a Director of Advanced Infrastructure Solutions (AI/HPC), you will act as a trusted advisor to customers and internal stakeholders, providing deep technical expertise across AI, HPC, accelerated computing, and advanced data center technologies. The role is responsible for leading technical discovery, supporting solution development, guiding architecture discussions, and helping customers align infrastructure investments with their business objectives.

Partnering closely with sales, engineering, and delivery teams, you will develop scalable, high-performance infrastructure solutions and provide technical leadership throughout the customer engagement lifecycle, from initial requirements gathering through implementation planning and deployment readiness.

Responsibilities:

Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic initiatives supporting advanced data center and AI/HPC infrastructure environments.

Provide technical leadership and guidance to internal and external customers, including participating in technical discovery and pre-sales support activities such as requirement validation, solution alignment, and design discussions.

Partner closely with sales and solution stakeholders to support customer pursuits by contributing technical expertise, validating proposed architectures, and helping position infrastructure solutions effectively.

Act as a technical advisor to customers, helping walk through infrastructure designs, deployment considerations, and implementation approaches for complex environments.

Contribute to the development and refinement of reference architectures, solution patterns, and best practices for AI, GPU-enabled systems, and data center infrastructure.

Support complex infrastructure design discussions across domains such as compute, GPU platforms, networking, storage, and facility considerations.

Oversee vendor training activities and technical enablement for team members and the broader TSS organization, including emerging technologies and platforms.

Develop and approve processes, procedures, and policies to drive continual improvements in technical support delivery and customer experience.

Maintain reporting of KPIs and provide insights to senior management, incorporating learnings from advanced infrastructure engagements.

Develop, review, and approve technical documentation including best practices, architecture guidance, troubleshooting methodologies, and customer-facing materials.

Coach and mentor a team of experienced technical professionals and managers, strengthening capabilities in advanced infrastructure, customer engagement, and solution support.

Communicate with engineering, applications engineering, marketing, category management, supply chain, and quality teams regarding product gaps, emerging technologies, and customer needs.

Deliver presentations to senior management, customers, and industry audiences, including technical workshops and pre-sales engagements.

Qualifications:

Bachelor’s degree required;
Engineering, Information Technology, or related field preferred.
13+ years of experience in high performance computin infrastructure, data center technologies, or related technical domains including design, implementation, or support.
2+ years of experience leading a team of at least 6 direct reports preferred.

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