Senior Technical Escalations & Incident Leader
Listed on 2026-10-20
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Outreach is seeking a Staff Technical Escalations Manager to own high-impact customer escalations and coordinate cross-functional incident responses. You will lead the Red Account and Incident Management Programs, ensuring proactive, transparent communication across Product, Engineering, Customer Success, and Support.
You will partner with executives and engineering teams to drive durable troubleshooting paths, post-mortems, and risk mitigation, while maintaining calm under pressure and
Join us at We Love AI Jobs as our next Senior Technical Escalations & Incident Leader in Seattle, WA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 140..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Technical Escalations & Incident Leader role in the description above.
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