Technical Account Manager West Coast Job Seattle area,Washington USA,IT/Tech

Position: Technical Account Manager (Okta, West Coast)

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology
The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed
As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for some of our largest customers, focusing on strategic account alignment, hands‑on prototyping, and broad deployment strategies to drive lasting success
The Okta Platform secures identities across every part of the lifecycle. You will work across both core workforce solutions and developer‑focused identity integrations:
Identity & Access Management (IAM):
Single Sign‑On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory
Identity Governance & Administration (IGA):
Lifecycle Management and Identity Governance (e.g., automated provisioning and zero standing privileges)
Privileged Access Management (PAM):
Privileged Access controls
Identity Threat Detection & Response (ITDR):
Identity Security Posture Management and Identity Threat Protection (Syslog monitoring and signal integrations)
Customer Identity (CIAM) & Developer Tools:
Modern authentication protocols (OAuth 2.0, OIDC), Okta REST APIs, the Okta Sign-In Widget, and Auth JS SDKs for custom application authentication
Build deep, long‑lasting relationships with customers as their go‑to technical advisor and primary point of contact
Masterfully apply technical expertise to solve complex problems, design sophisticated solutions, and influence customer identity strategies
Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture
Hands‑on Prototyping & Demos:
Build lightweight Proofs of Concept (PoCs), configure test environments (e.g., Salesforce developer tenants), and conduct live technical walkthroughs (such as custom login flows, SAML/OIDC integrations, and Adaptive MFA mobile policies)
API Testing & Integrations:
Utilize tools like Postman to test, validate, and demonstrate Okta REST APIs (executing CRUD operations for user and group management)
Complex Problem Resolution:
Dissect multi‑faceted technical issues, proactively identify risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering
Advocate for customer needs within cross‑functional Okta teams while supporting policies in the best interest of the company
Provide best practices, workshops, and technical enablement for customer architects and technical leads
Generate repeatable technical assets, code snippets, and strategy guides for the global TAM team
Mentor peers, upskilling team capability with a focus on deep technical development

Benefits

Work from home opportunities
Health + Wellness
Financial Benefits
Pay + Incentives
Time Off
Everyday Living
Resources

Education &

Certifications:

BA/BS/MS in Computer Science, Information Technology, or related discipline (or equivalent experience).
Okta Certified, CISSP, or equivalent certifications preferred
Domain Knowledge: 3+ years in identity and access management (SSO, MFA, lifecycle management, or security best practices)
Experience:

5+ years of related professional experience (or 4+ years with a Master's degree), including 3+ years as a Technical Account Manager, Technical Consultant, Solution Architect, or Product Manager
API Prototyping Tools:
Hands‑on experience working with REST APIs and API development platforms like Postman to test endpoints and demonstrate programmatic workflows
Development & Scripting Basics:
Ability to…