Service Desk Coordinator II

Service Desk Coordinator II# Careers at F5## Service Desk Coordinator IIApply:
Hybrid:
Seattle:
Full time:
Posted Today:
End Date:
October 25, 2026 (4 days left to apply):
RP1039013

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.
** About the Company
** At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This position is exclusively intended for candidates who successfully completed the F5 Summer 2026 Internship Program and have received an invitation to apply for a return role.
** Position Summary
** The Service Desk Coordinator II supports F5's employees by delivering quality technical support services. In this role, you will coordinate, diagnose, and troubleshoot incoming employee calls and tickets related to desktop, laptop, and network services. You will respond to service desk tickets via phone, email, or internal systems, resolving routine technical issues or escalating to appropriate technical personnel on behalf of customers.

This role is an excellent opportunity to transition from your internship into a full-time position, build foundational knowledge in IT technical support, contribute to positive internal customer relationships, and grow within a supportive and collaborative IT organization.

This role is located in:
** Key Responsibilities
*** Respond to basic service desk tickets via phone, email, or internal systems, resolving routine technical issues such as password resets, account access, or printer troubleshooting
* Follow detailed scripts and standard operating procedures to resolve incidents or escalate to higher-level support when necessary
* Log all customer interactions, incidents, and resolutions in the ticketing system to ensure accurate documentation and reporting
* Maintain a positive and professional attitude while assisting users with straightforward technical challenges
* Provide remote support using tools such as remote desktop or screen-sharing software to resolve user issues more efficiently
* Maintain and contribute to support documentation and knowledge base articles to improve future resolution speed and consistency
* Provide case status updates to management and end-users
* Uphold F5's Business Code of Ethics and Company policies
* Perform other related duties as assigned to support the IT team and professional development
** Knowledge, Skills, and Abilities
*** Interest in computers, networks, technology, and customer service
* Willingness to learn and develop expertise in Windows, macOS, mobile devices, and collaboration tools
* Ability to follow instructions, ask questions, and learn from feedback
* Strong communication and teamwork skills
* Basic to intermediate understanding of computer hardware and software
* Ability to stay organized and document work clearly
* Openness to new technology and a…