Senior Lead Engineer, Platform Engineering and Cloud Resilience

Seattle, WA

Sapience AI is the collective intelligence platform for professional communities. We sit above the CRMs, AMS platforms, and knowledge bases that organizations already run, and we turn the expertise scattered across them into something every member can search, act on, and share.

The intelligence a community needs is already inside it. Most organizations just cannot reach it. Knowledge lives in silos, in legacy systems, in the heads of a few experts, and in fragmented records no one can connect. We change that.

Our work is grounded in four commitments: technology elevates people and never replaces them, the best expertise is already inside the community, everything is built on trust, and every deployment is purpose-driven for the organization it serves.

Let’s achieve more, together.

Every customer we serve runs in its own isolated environment on Google Cloud, provisioned by Terraform and operated to an enterprise zero trust security standard. The organizations we serve range from small professional communities to very large ones, and the platform has to carry the largest of them across more than one region.

Today the platform is run by our Cloud Architect with two platform engineers (Dev Ops and platform engineering) who carry the day-to-day work across time zones. As the customer base grows, cloud architecture and cloud operations each need an owner of their own. This role takes operations:
This position owns how changes reach production and how the cloud estate is run day to day, and this position leads the existing platform engineers. This position also supports, and is a resource to, the Sapience AI | Senior Lead Engineer, Platform Engineering and Cloud Resilience Page 1 support staff, the help desk, and the knowledge base behind it — so that it has an owner who is not this role and not the Cloud Architect.

The Cloud Architect keeps cloud architecture, our Security Architect keeps security, and this position supports and assists the Cloud Architect in building the next generation.

This is an onshore lead. This position leads the platform engineers on forward-thinking endeavors distributed across time zones. The primary responsibility of this role is to lead the platform engineers, inspire them, assist them in their professional development while supporting a 24/7/365 platform.

A platform that provides isolated environments for every customer needs an operations owner with the depth to run it and the judgment to say when it is not ready. Architecture and operations are different disciplines; as more customers land, each deserves a lead whose attention is not split. This role is the operations lead, with two platform engineers already in place to lead.

This role exists so that operations has an owner who came up through support and has run production at scale, so that the Cloud Architect's time goes to the next tier rather than today's deploy, and so that the support function gets built by someone who has built one before — without that person becoming the support desk.

This position holds five areas of responsibility, and this role assists on a sixth. Each of the five is this role's to run and improve.