Director-IT

This is a Hybrid role and consists of a combination of WFH In Person work

1131 SW Klickitat Way, Seattle , Washington 98134 , United States

The Director of IT is the single leader accountable for Tideworks’ information technology, reporting to the Chief Financial Officer. This role has two mandates. First, the Director leads the TSA exit and IT separation through the earlier of each service cutover or TSA expiration, with all stand‑alone capabilities operational before support ends. The migration and standup of everything Tideworks needs to operate its IT as a stand‑alone company, which is now underway.

Second, the Director leads Tideworks IT moving forward, building and running a secure, reliable and efficient IT function and partnering with the business to achieve its objectives.

The Director owns corporate IT, end‑user computing, cybersecurity, identity and collaboration, infrastructure and networking, service desk, business applications, enterprise integrations, data/reporting platforms, domain/DNS administration, and go‑to‑market systems. The role also coordinates with the CTO on product-hosting and engineering infrastructure boundaries, including the TSA exit for Lynnwood data center, EDI and TOS hosting. The Director recruits and leads a team of engineers, application and helpdesk staff, and manages the vendors and consultants who support the carve‑out.

The Director works closely with the CTO and Product Engineering, who own product hosting and engineering infrastructure.

The ideal candidate will possess strong leadership and communication skills, a security‑first mindset, and hands‑on experience hiring and leading an IT organization . This individual will collaborate cross‑functionally with the CFO, CTO, Sales Operations, Customer Success, Rev Ops, HR and Finance to ensure technology enables how Tideworks sells, serves customers and operates.

IT Strategy, Budget & Leadership:

• Own the IT strategy, roadmap and budget for corporate IT, security, business applications and go‑to‑market systems
• Report status, budget variance and risks to the CFO and Tideworks leadership
• Recruit, onboard and lead the IT team (security, systems, enterprise applications, networking and helpdesk) and set clear roles between engineers, applications and helpdesk
• Set IT policies, standards and access controls, and support audits and customer security reviews (including SOC 2 Type II)
• Own the IT risk register, business continuity and disaster recovery for corporate systems
• Define IT requirements for all new business or system needs

IT Carve‑Out & Stand‑Alone Transition

• Own the plan, timeline and milestones for moving Tideworks IT from shared services to fully stand‑alone operations, including TSA service owners, dependencies, exit criteria, knowledge‑transfer requirements, cutover readiness, contingency plans, and the required TSA exit sequence
• Deliver the carve‑out across five work streams:
  • End-user computing and mobile device management: all employee devices, management software, subscriptions and support, including secure wipe and certification of devices at the end of the transition
  • Identity and collaboration: oversee the consultants building a new Microsoft Entra tenant and migrate O365 data and subscriptions, SSO and MFA (email, SharePoint, One Drive, Teams)
  • Security stack: decide what makes sense for Tideworks and replace shared tools by category (managed detection and response, vulnerability management, privileged access, password management, email security, secure web gateway, data security and insider risk, endpoint security, penetration testing), integrating with Tideworks’ existing firewall and SAST/SCM scanning
  • Office networking and equipment: LAN/WAN, wireless, internet and peripherals, aligned…