Information Technology and Business Applications Manager

Seattle City Employees’ Retirement System (SCERS) provides retirement income to thousands of former City of Seattle employees and their beneficiaries. There are approximately 7,620 retired employee members (or their beneficiaries) and 3,670 deferred members who participate in the plan. SCERS stewards over $5.3 billion in assets.

SCERS’s Information Technology (IT) team is responsible for the planning, implementation, maintenance, and end‑user support of departmental business applications. SCERS’s primary enterprise application is a complex Pension Administration System (PAS) which supports our members from enrollment to distribution of benefits. The system is built on Majesco’s V3 platform and interfaces with the City of Seattle’s Workday HR system and SCERS’s financial institution.

SCERS is currently undergoing a major upgrade and migration to Majesco’s V3locity SaaS solution.

SCERS is seeking an experienced Information Technology and Business Applications Manager to manage and direct SCERS’s IT staff and operations. As a member of SCERS’s Leadership Team, the IT and Business Applications Manager advises senior management on the application of technology to best support SCERS’s strategic plan and organizational objectives. This position establishes IT goals and objectives, develops strategic and annual IT work plans, recommends and directs the selection, implementation, maintenance and operations of department business applications.

The position is responsible for budget administration and reporting, program/project management, vendor management, IT policies and processes, IT audit and compliance. The position supervises four full‑time staff members and reports to the Deputy Executive Director.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Collaborate with senior leadership and business stakeholders to understand SCERS’s business needs, goals, and objectives and establish IT goals and objectives that contribute to the organization’s success.
• Develop and implement SCERS’s IT strategic plan and annual IT workplans.
• Advise senior management on technology risks and new initiatives, perform technical, risk and cost analysis and recommend a course of action.
• Lead, motivate, and manage a team of IT professionals, promote a culture of trust, continuous improvement and exceptional customer service, assign responsibilities, establish priorities, identify professional development needs and evaluate performance.
• Plan, initiate and manage the execution of multiple IT initiatives and projects including release planning, development, configuration, testing, deployment, maintenance, and end user support for the Pension Administration System.
• Develop and manage solicitations and contracts for consultant and vendor services including scope development, vendor selection, contract negotiations and contract execution and performance.
• Be a subject matter expert in the principles, methods, and techniques used in designing, developing, testing, and implementing information technology applications.
• Participate in IT budget planning and monitor and manage the IT budget and resources.
• Establish and maintain IT policies, processes and best practices for the organization.
• Oversee the department’s annual external IT audit and ensure compliance with department and City policies and processes and adherence to standards for security, privacy, confidentiality, reliability and integrity.

• Demonstrated ability to lead teams and develop staff in a…