Segmentation Analyst, SMGS Ops - Sales Planning

Segmentation Analyst

We are looking for a customer-obsessed Segmentation Analyst to join a dynamic team that is responsible for the timely and effective resolution of customer issues and questions related to sales planning cycles and revenue routing corrections. In this role, the Segmentation Analyst will triage and resolve inbound customer tickets and execute on monthly operational processes to support key data hygiene initiatives.

The role demands the Segmentation Analyst exhibit customer obsession by truly understanding what customers are trying to accomplish, bias for action in order to answer and complete customer tickets in a timely manner, and earn trust by not just effectively completing requests in tickets, but also in upholding processes and policy related to actioning tickets.

A Segmentation Analyst engages with a wide range of roles and levels within the SMGS organization including Field Sales Operations (FSOs), Territory Managers (TMs), Account Managers (AMs) as well as SMGS Ops resources in the Revenue, Atlas, and Planning Tools teams. A successful candidate will demonstrate effective communication skills to ensure they understand the request, can question to clarify, and smoothly hand off an issue to another team if required.

They will be responsible for upholding sales planning policy, which means they must insist on the highest standards for submissions (i.e., gathering all relevant information and approvals).

The Segmentation Analyst may also engage in project-based work to support initiatives specific to Seg Ops and the broader SPC team. These could include process improvements and documentation for Seg Ops Standard Operating Procedures (SOPs) or developing metrics and analytics for Seg Ops processes, as well as supporting the planning and execution of key planning phases or activities.

Key job responsibilities:

• Complete customer tickets on time and accurately
• Execute monthly data hygiene activities as assigned on time and accurately
• Own project-based work relating to operational excellence and/or the overall planning process
• Provide operational support to SPC program, policy, and enablement teams
• Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely execution of customer inquiries

About the team:

AWS's Sales, Marketing, and Global Operations Sales Planning and Compensation (SMGS Ops SPC) team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful execution of the AWS sales planning motions, including Annual Planning and Current Year planning. We partner with SMGS Ops teams, including Planning Tools, Revenue, CRM, and GSC, to enable our customers to execute planning activities.

Our teams include program management, policy, internal customer support, communications & training, and business operations.

About AWS:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications:

• 4+ years of using Microsoft Excel to manipulate and analyze large sets of data experience
• Bachelor's degree in Finance, Economics, Statistics, Business, or a related field
• Experience in using Microsoft Excel to manipulate and analyze large sets of data
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience using ERP/CRM/Commission software, and various data warehouse systems

Preferred Qualifications:

• Experience in accounting with accruals and receivables
• Experience working in a sales or sales support role
• Experience working with or having knowledge of cloud computing and existing cloud technologies
• Experience working within a high-growth technology company

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