Business Process Specialist

Business Process Specialist Company:

The Boeing Company Boeing Health Services is seeking a skilled Business Process Specialist to support the Medical Technology Team with electronic medical record and related medical programs technology and proprietary systems including the Medical Information System (MIS), Drug Free Workplace System (DFW), and Occupational Health Evaluation website (OHE Web).This position interfaces with the Boeing Information Technology team and Health Services staff in support of our information systems, processes and workflows for the delivery of Health Services.

This role bridges clinical health services and technology, ensuring that operational, technical, and regulatory requirements are met while promoting continuous process improvement.

This position requires the candidate to be based in Seattle, WA.

Position Responsibilities:

Supports Health Services systems MIS, DFW, and OHE Web systems, and other hardware / software supporting the Health Services organization

Collaborates with Health Services leadership and internal/external partners to analyze, design, and improve medical technology processes, system architecture, and data management

Provides technical support and troubleshooting for system users; manages day-to-day customer support

Investigates and resolves complex system and integration issues across multiple functions, technologies, and vendors

Manages system integrations with Workday, Environmental, Health and Safety (EHS), Talent Acquisition, Disability Management, Human Resources (HR) Information Technology (IT,) and suppliers

Ensures compliance with federal and state regulations, Boeing privacy, and Office of Safety and Health Administration (OSHA) recordkeeping standards

Drives process re-engineering efforts to automate manual workflows, reduce data errors, and eliminate redundancies

Develops and executes training programs and implementation plans for supported systems

Collects, analyzes, and reports metrics and statistics to leadership

Leads programs and projects related to medical technology system interfaces and associated dependencies

Manages the end-to-end software development lifecycle including unit and functional testing to ensure quality delivery

Converts complex business requirements into well-organized database structures adhering to industry standards

Writes, optimizes, and executes SQL queries and reports to support decision-making

Installs and troubleshoots supplier software applications and medical hardware

Builds and maintains strong relationships with customers, business partners, and IT teams; promotes user-centered design

Communicates effectively with all organizational levels, including cross-functional, geographically dispersed teams. Excellent communication skills tailored to global audiences

Requires up to 10% local travel

Basic Qualifications (Required Skills/Experience):5+ years of experience implementing human resource information systems (HRIS/HRMS) type of programs or projects5+ years of clinical information systems experience (EHR/EMR)5+ years of related work experience or an equivalent combination of education and experience

Proficient in SQL programming and database management systems (e.g., Microsoft SQL Server, Oracle, MySQL, PostgreSQL)

Preferred Qualifications (Desired Skills/Experience):

Bachelor’s degree in technical or business discipline, or equivalent experience6+ years of experience with healthcare technology including clinical information systems and medical technologies, such as digital radiography

Experience in troubleshooting complex system interactions and supplier applications; and effectively communicating with system users. Experience working with clinicians, clinical staff, and administration

Project management…