AVP, Information Technology & Enterprise Systems

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

The Associate Vice President (AVP), Information Technology & Enterprise Systems serves as the senior technology leader for the YMCA, responsible for technology strategy, enterprise applications, cybersecurity, infrastructure, data governance, and digital transformation.

Reporting directly to the SVP, CFO & COO, the AVP provides leadership for technology services and enterprise systems including Dayforce, Net Suite, Salesforce, Traction Rec, Credible, Microsoft 365, and related business platforms. The AVP partners with leaders across Finance, Human Resources, Philanthropy, Membership, Behavioral Health, Youth Development, Early Education, and branch operations to ensure that technology investments support organizational strategy, operational excellence, member experience, and mission impact.

This position balances strategic leadership with operational execution, ensuring reliable technology services while developing a technology roadmap that enables innovation, scalability, security, and data-driven decision making.

Monday-Friday 9am-5pm, with occasional earlier mornings or later evenings based on program need.

$,000/year

• Develop and execute the organization's technology and digital transformation strategy.
• Advise executive leadership on emerging technologies, cybersecurity risks, data strategy, artificial intelligence, and technology investments.
• Align technology initiatives with organizational priorities, strategic plans, and business needs.
• Lead enterprise technology governance processes, prioritization, and project portfolio management.
• Evaluate new technologies and identify opportunities to improve operational effectiveness and member experience.

• Provide executive oversight and strategic direction for the organization's enterprise technology ecosystem including:
  • Dayforce (HR, Payroll, Workforce Management)
  • Net Suite (Financial ERP)
  • Salesforce (CRM and Philanthropy)
  • Traction Rec (Membership and Program Registration)
  • Credible (Behavioral Health and Clinical Services)
  • Microsoft 365 and collaboration platforms
• Responsibilities include:
  • Application governance and optimization.
  • Vendor relationship management.
  • System upgrades and lifecycle planning.
  • Business process improvement.
  • User adoption and change management.
  • Enterprise architecture and systems integration planning.

• Establish enterprise-wide data governance standards.
• Lead development of reporting, dashboards, and analytics capabilities.
• Ensure data accuracy, integrity, security, and accessibility.
• Support executive decision-making through enterprise reporting and KPI development.
• Promote integration of data across enterprise systems to improve organizational insight and performance measurement.

• Develop and maintain a comprehensive cybersecurity program.
• Oversee vulnerability management, incident response, security awareness training, and risk assessments.
• Ensure compliance with applicable regulatory, privacy, and security requirements.
• Lead business continuity and disaster recovery planning.
• Protect organizational systems, information assets, member data, donor data, and employee information.

• Oversee IT infrastructure including networks, cloud services, telecommunications, hardware, and end-user computing.
• Ensure reliable technology support across all locations and business units.
• Establish service level expectations and operational performance metrics.
• Lead technology standards, procurement practices, and lifecycle management.
• Direct help desk and technical support operations.

• Develop and manage annual IT operating and capital budgets.
• Negotiate contracts and manage relationships with technology vendors and service providers.
• Maximize return on technology investments.
• Evaluate opportunities for operational efficiency, automation, and cost reduction.
• Ensure appropriate software licensing and technology…