Senior Escalations Lead — Platform & Ops
Listed on 2026-11-04
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IT/Tech
Amazon's AWS Platform Experience - Escalations Team in Seattle, WA is seeking a Senior Escalations Analyst to own complex, large-scale escalations from issue identification to resolution, partnering with cross-functional teams and leadership to drive systemic improvements.
You will retrieve and analyze data using Excel, SQL, and BI tools, present findings to senior leadership, and help shape product features to enhance customer experience, with opportunities to lead monthly leadership reviews.
The following opportunity is for a Senior Escalations Lead — Platform Experience & Ops with Amazon.
Please review the full job details above before applying.
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The position is based in Seattle, WA, United States.
This opportunity is part of our work in Finance, IT & Technology.
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