Amazon Connect Architect: IVR & Omnichannel Solutions Lead
Listed on 2026-11-04
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IT/Tech
IT Consultant, Systems Engineer, Systems Analyst, Cloud Computing: Infrastructure & Operations
GAC Solutions in Seattle is seeking a Senior Cloud Contact Center Architect to lead the assessment and design of an Amazon Connect-based target-state solution. You will define call routing, IVR, omnichannel engagement, workforce planning, and agent experience capabilities to modernize customer interactions.
You will evaluate migration approaches from existing workflows, design integrations with Service Now CSM, CRM, identity, and reporting systems, and explore AI-powered self-service and agent
The Amazon Connect Architect: IVR & Omnichannel Solutions Lead role at GAC Solutions is now open for applications in Seattle, WA, United States.
We would love to welcome a new Amazon Connect Architect: IVR & Omnichannel Solutions Lead to our team in Seattle, WA, United States.
For the Amazon Connect Architect: IVR & Omnichannel Solutions Lead position at GAC Solutions, we are reviewing applications now.
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