Senior Management Systems Analyst

The City of Seattle is seeking diverse candidates with strong skills in application design, system development and maintenance, data administration, and report design and building for a Senior Management Systems Analyst (Sr. MSA) position with the Consumer Protection Division (CPD). The position will play a central role in shaping how CPD uses technology to serve customers and staff. This position applies human-centered design principles to blend technology, policy, and customer experience to build both customer-facing and back-office systems that support streamlined customer experience and improved efficiency within the division.

This position will work closely with CPD staff, Seattle IT teams, customers, and community partners to understand current technology challenges, develop requirements for system capabilities, and then implement solutions that make regulatory licenses easier to access and administer. This role ensures that solutions are intuitive, equitable, and compliant.

Work will be performed in a multicultural workplace with diverse colleagues and customers where communication, cooperation, collaboration, and inclusiveness in support of department goals to promote diversity and social justice are emphasized.

FAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.

The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.

• Serve as technical advisor to the divisional management.

• Act as project manager over system design, development and implementation of technology solutions, focusing on business needs, policy requirements, staff pain points, customer barriers, and system gaps.
• Support technical system configuration, including workflow design, user interface recommendations, customer experience and data integration needs.
• Apply human-centered design methods to ensure solutions reflect real customer and staff needs.
• Translate business and customer requirements into clear technical specifications for IT teams and/or outside vendors.
• Develop and maintain internal systems utilizing Microsoft Office 365 applications suite, including Power Apps, MS Forms, MS Power Automate.
• Develop, build, configure, deploy, and maintain reports and data visualization in Tableau.
• Collaborate with leadership, IT, customer service, vendors and community partners at appropriate times throughout the project lifecycle.
• Apply an equity lens to current and future business processes.

Experience: A minimum of 3 years of progressively responsible in application design, system development and maintenance, data administration, and report design and building.

Education: Bachelor’s degree in business or public administration, finance, computer science or a related field.

(Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of theclass. Two years of relevant experience is equivalent to a bachelor’s degree.)

The most successful candidates will possess the following:

• Excellent interpersonal, written, and oral communication skills, with the ability to present complex material to various audiences.
• Experience designing and delivering solutions for systems with regulatory, billing, or compliance…