Genesys Cloud CX Transformation BA
Listed on 2026-11-05
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Kaleidoscope Innovation, Inc. is seeking a proactive Business Analyst to lead requirements discussions for contact center modernization projects migrating from Avaya/Cisco to Genesys Cloud CX. You will drive BRD/FRD creation, process mapping, and UAT support while coordinating with clients and technical teams.
The role requires deep knowledge of Genesys Cloud CX, IVR/IVA, and a strong ability to manage stakeholders in an Agile delivery environment. Equal opportunity employer.
We are seeking a motivated Genesys Cloud CX Transformation BA to join Kaleidoscope Innovation, Inc. in Seattle, WA, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Seattle, WA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 90..
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