Calypso Platform Manager

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EMPLOYEES Professional Washington, DC, US

8 days ago Requisition

Salary Range: $ To $ Annually

Farmer Mac is seeking an experienced, technically strong Calypso Platform Manager to own the stability, governance, and long-term direction of Farmer Mac's Calypso platform, which runs on the Nasdaq Cap Cloud managed service. As the technical subject matter expert (SME) for Calypso at Farmer Mac, this role will be instrumental in maintaining the platform, ensuring overall technical stability, enforcing platform governance, and making sure system enhancements and version upgrades are delivered successfully.

The role will manage the relationship with Nasdaq and will be responsible for the technical roadmap for the Calypso platform, including upgrade strategy and release management.

The position will report directly to the Director
- Finance Technology & IT Operations and will have a direct report, a Calypso Systems Analyst and oversight of the external Calypso support team. As the technical SME for Calypso, the role will work closely with the Calypso business owner, the IT team, the Calypso support team, IT leadership, and business stakeholders. The role will also collaborate with Cybersecurity, IT Infrastructure, Internal Audit, External Audit, and Nasdaq account, support, and Cap Cloud teams.

This position can be performed remotely, with limited travel to Farmer Mac's headquarters at 2100 Pennsylvania Avenue NW, Washington, DC. Farmer Mac is a Presence with a Purpose work environment, providing flexibility while creating opportunities for teams to come together in the office with purpose. Occasional work outside core hours may be required for planned upgrades, releases, and production events, as well as unplanned issues and time-sensitive projects.

Responsibilities and essential job functions include, but are not limited to, the following:

• Technical SME:
  Serve as the technical subject matter expert for Calypso at Farmer Mac, providing guidance on platform configuration, architecture, data flows, and capabilities to the business owner, IT team, IT leadership, and business stakeholders.
• Platform stability and operations:
  Own the overall technical health and stability of the Calypso platform, including monitoring, incident and problem management, root cause analysis, performance, and service level expectations. Serve as the escalation point for the Calypso support team.
• Platform governance:
  Establish and maintain governance for the Calypso platform, including configuration standards, environment management, security and access roles, change control, release approvals, and documentation. Ensure the platform meets IT general control, audit, and SOX expectations and support internal and external audit requests.
• Enhancements:
  Work with the Calypso business owner to intake, assess, prioritize, and deliver system enhancements. Oversee design, configuration, development, testing, and deployment, including regression testing and quality gates, so changes are delivered on time, with quality, and with proper approvals and evidence.
• Upgrades and release management:
  Plan, coordinate, and manage Calypso version upgrades and vendor releases, including impact assessment, environment readiness, regression and user acceptance testing, cutover planning, go live support, and post release hypercare.
• Test automation strategy:
  Partner with the internal Quality Engineering team to design and build an automated testing strategy for Calypso, including regression test automation, test data and environment readiness, and integration of automated tests into enhancement, upgrade, and release cycles to reduce manual effort, shorten testing windows, and improve release quality.
• Technical roadmap:
  Own and maintain the technical roadmap for the Calypso platform, including upgrade strategy, release cadence, technical debt reduction, and alignment with Farmer Mac's business priorities, architecture direction, and budget.
• Nasdaq vendor management:
  Manage the relationship with Nasdaq as the primary technical contact for the Cap Cloud service. Oversee support case escalation, service level performance, release and maintenance notices, environment requests, custom code deployment, and contract and service reviews.
• Integrations and…