Escalations & Incident Management Lead

Crusoe Energy Systems seeks an Escalation Manager to own the end-to-end lifecycle of customer-impacting escalations across Support and Engineering. You will drive engagement, track metrics, and collaborate with Product to reduce escalation rates while improving tooling and processes.

Strong data skills and prior SRE/support experience are essential for this role. You will report to the Director, Customer Support Engineering within Cloud Go-To-Market and help build a fast, transparent path from

The Escalations & Incident Management Lead position in the Management & Operations, IT & Technology field is open for applications.

For the Escalations & Incident Management Lead position at Crusoe Energy Systems, we are reviewing applications now.

Step into the Escalations & Incident Management Lead role at Crusoe Energy Systems in Seattle, WA, United States and grow with us.