Technical Program Manager , Customer Service

Position: Technical Program Manager , Amazon Customer Service
Amazon is looking for a Technical Program Manager to coordinate security programs, campaigns, and events while also serving as a hands-on builder for smaller-scoped projects using AI tools. You will work within a focused engineering team of network and software engineers that serves its business unit's specific needs directly, rather than building broad, one-size-fits-all solutions. In this role, you will manage program schedules, mitigate risks, and drive cross-team alignment on initiatives such as product migrations.

You will also take single-threaded ownership of select builds when the scope calls for it. If you are a collaborative and resourceful program manager who wants to combine coordination with real building, we want to hear from you.

Key job responsibilities
- Coordinate security-focused actions, programs, and campaigns end to end — defining goals, building schedules, tracking milestones, mitigating risks, and driving timely decisions to keep efforts on track.

- Take hands-on ownership of smaller-scoped builds using AI tools when a project is sized for a single-threaded owner, delivering working solutions directly.

- Partner with network and software engineering teams to understand technical requirements, system dependencies, and architecture trade-offs so that solutions meet performance and maintainability standards.

- Drive cross-team alignment on org-wide initiatives such as product migrations by owning program communication, resolving conflicting priorities, and escalating blockers appropriately.

- Identify opportunities to streamline processes and improve operational efficiency, applying methodologies such as Agile or Lean to reduce delivery risk.

A day in the life

You start your morning reviewing security campaign dashboards and triaging new risks or blockers. By mid-morning, you are leading a cross-team sync to align engineering priorities and confirm delivery commitments for an ongoing product migration. After lunch, you switch context to a smaller build you own directly — prototyping a solution with AI tooling and iterating on feedback from your engineering partners.

Later, you draft a status update for leadership that covers progress, open risks, and next steps across your programs.

About the team

We are a focused engineering team of network and software engineers that serves our business unit's specialized needs directly. Rather than building broad tools for every use case, we deliver targeted solutions that address the specific challenges our partners face. You will work alongside engineers and stakeholders who value clear communication, practical problem-solving, and getting the right things shipped. We are looking for a team member who is excited to own security programs and roll up their sleeves to build when the opportunity calls for it.

Basic qualifications- 3+ years of technical product or program management experience- 2+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience working directly with security and engineering teams

Preferred qualification - 3+ years of working directly with engineering teams experience
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Managing security assessment campaigns

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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