Complex Claims Consultant- EPL, Private D&O, Fiduciary

JOB DESCRIPTION

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA Financial Lines has an opening for a Complex Claims Consultant handling Private D&O, Fiduciary and Employment Practice Liability (EPL) Claims. This individual will work with insureds, attorneys and brokers regarding the handling and/or disposition of mid to high severity claims.

This individual will investigate claims, coordinate discovery, and team with defense counsel on litigation strategy. The role requires a high degree of specialization: reviewing coverage, determining liability and damages, setting financial reserves, negotiating settlements, and presenting claims to leadership.

CNA offers a hybrid work environment in Chicago, Glastonbury, Lake Mary, Wyomissing or the NYC area. Candidates near any CNA location will be considered.

• Manage an inventory of highly complex Financial Lines claims, verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits.
• Provide exceptional customer service by managing all aspects of the claim, meeting quality and cycle time standards, and responding promptly to inquiries.
• Verify coverage and establish reserves by reviewing policy language and partnering with coverage counsel on complex matters.
• Lead investigations to determine compensability, liability and covered damages by gathering pertinent information and working with experts.
• Resolve claims by collaborating with internal and external partners to develop and execute a claim resolution strategy, manage reserves, negotiate settlements and manage litigation.
• Establish and manage claim budgets by achieving timely resolution, selecting resources and authorizing expense payments.
• Identify subrogation/salvage opportunities or potential fraud and refer to appropriate resources.
• Maintain quality standards by ensuring protocols are followed, work is accurate, files are documented and claims are paid timely.
• Keep senior leadership informed of significant risks and losses through loss summaries and presentations.
• Maintain subject matter expertise and ensure compliance with regulatory requirements.
• Mentor, guide, develop and train less experienced Claim Professionals.

• Thorough knowledge of commercial insurance, products, policy language, coverage and claim practices.
• Strong verbal and written communication and presentation skills.
• Analytical and investigative mindset with critical thinking skills.
• Strong work ethic, time management and organizational skills.
• Ability to work in a fast‑paced, high‑productivity environment.
• Demonstrated ability to negotiate complex settlements.
• Experience interpreting complex specialty insurance policies.
• Ability to manage multiple shifting priorities.
• Knowledge of Microsoft Office and ability to learn business software.
• Demonstrated respect for diverse opinions and ideas.

• Bachelor’s Degree or equivalent experience; JD preferred.
• Typically a minimum of five to seven years of relevant experience, preferably in claim handling.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help employees and their family members achieve physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, please visit

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact