Senior Program Manager, Supply Chain Operations - Sort Center Network; Seattle, WA) Hybrid

Are you passionate about transforming the retail supply chain landscape? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion, and surpassing customer expectations fuels our growth and innovation as we strive to be the best fashion retailer in a digitally connected world. Nordstrom has an opportunity available for a highly motivated, customer obsessed, and results-oriented Senior Program Manager to be a part of the transformational Nordstrom Supply Chain Program Management team
, which drives the program management that helps cross-functional teams unlock capabilities and deliver value across Supply Chain and JWN. Nordstrom's sort center network is a key part of our Supply Chain operations. Operated in partnership with third-party logistics (3PL) providers, the network supports the flow of inventory to Nordstrom and Nordstrom Rack stores. In this role, you will drive operational excellence across the network, own program governance and performance, and help shape how the network evolves.

• Capability Roadmap Execution:
  Leading delivery of the sort center capability roadmap, driving current-state programs from planning through launch and ensuring new capabilities are adopted and sustained across the network. Drive continuous improvement and best practice adoption across the sort center network.
• Next-State Launch Readiness:
  Partnering with leadership to prepare for the network's next phase, including readiness planning, launch execution, and stabilization to steady state
• External Vendor Management:
  Supporting on-site roles with day-to-day and strategic relationships with 3PL partners, including performance management, SLA and KPI accountability, business reviews, and scope alignment
• Cross-Functional Leadership:
  Orchestrating delivery across DC Operations, Transportation, Inventory, Stores, Finance, Sourcing, and Technology in support of key priorities of Nordstrom and Nordstrom Rack
• Strategic Alignment:
  Translating Supply Chain Operations (SCO) goals into clear, prioritized execution plans for the sort center network

• Roadmap Execution:
  Translate the sort center network strategy and tech capabilities into actionable program roadmaps and deliver against them, providing data inputs and site-level insights that inform leadership decisions. Success: the roadmap is delivered on time and stays tied to SCO goals.
• Launch Execution and Change Management:
  Lead new capability and site launches from readiness through cutover and hypercare, bring data-informed recommendations to go/no-go decisions, and drive adoption through repeatable playbooks. Success: launches land on time and on budget and reach steady state faster.
• Data Insights and Performance:
  Track and report network KPIs across cost, service, capacity, inventory accuracy, and cycle time. Partner with analytics and on-site teams to turn data into clear insights that support business reviews, SLA attainment, and performance decisions. Success: leadership and on-site teams have timely, trusted visibility into network performance.
• Continuous Improvement:
  Partner with on-site Nordstrom and 3PL teams to support stabilization, continuous improvement, and ongoing site enhancements, providing cross-functional coordination for escalations as needed. Success: sites operate at steady state, partners consistently meet or exceed SLAs, and network performance improves measurably year over year.
• Stakeholder Communication:
  Deliver audience-tiered updates, from detailed working-team communication to concise leadership summaries on progress, risks, and performance. Success: leadership has timely, trusted visibility into network health.