Transportation Program Manager - HYBRID

As the Transportation Program Manager 1, you will be primarily responsible for configuring and maintaining the Transportation Management System for Nordstrom’s Supply Chain. You will also leverage your end-to-end business understanding, technical skills, and leadership skills to elevate transportation standards by unlocking new capabilities and driving continuous process improvements to support operations and the changing business. You will work independently with limited direction, lead initiatives across functions, and influence stakeholders without direct authority.

This role focuses on three core areas:

• Owning the TMS as the subject matter expert, including configuration, master data, business rules, and first-point escalation for system failures
• Leading carrier and vendor onboarding and training, and building the documentation and programs that help users succeed in the system
• Driving TMS projects, testing, and new capabilities that support operations and the changing business

You’ll be a key member of Supply Chain Transportation, partnering with cross-functional stakeholders across the supplier community, carrier network, distribution centers, stores, and merchandising. We’re looking for someone who is motivated, results oriented, communicates effectively, and is committed to outstanding customer service.

• Partner with stakeholders within the supplier community, carrier network, distribution centers, stores, and merchandising to maintain the systematic flow of goods.
• Lead and set process flows in partnership with these stakeholders, defining how work moves through the TMS and across the network.
• Partner with Operations and Sourcing to configure and maintain all master data and business rules within the TMS.
• Serve as the first point of escalation and troubleshooting support when system failures occur.
• Work closely with other members of the Transportation team to maximize operational efficiencies and cost savings.

• Manage and drive projects related to TMS functionality and new capabilities.
• Lead and support TMS functionality testing and implementations.
• Use industry and technical expertise to advance our technological capabilities and maintain our competitive edge.

• Partner with stakeholders across the supplier community, carrier network, distribution centers, stores, and merchandising teams to maintain the systematic flow of goods.

• Communicate clearly and proactively with internal partners about system issues and operational impacts — escalating to senior team members and leaders when needed.

• Contribute to team documentation, process guides, and knowledge-sharing efforts to support a consistent and scalable TMS operating model.

• Bachelor’s degree in business, supply chain, logistics, or a related discipline.
• Minimum of 5 years’ experience in supply chain transportation, covering both inbound and outbound transportation.
• Experience working with a Transportation Management System (TMS).
• Exceptional technical knowledge, particularly in areas relevant to transportation technologies and systems.
• Strong critical and analytical approach to solving problems independently in ambiguous situations with limited direction.
• Ability to lead and influence cross-functional stakeholders, including demonstrated success in managing without direct authority.
• Strong oral and written communication skills.
• Distribution center experience highly preferred.
• Advanced Excel, Tableau, and/or SQL skills, with the ability to manipulate large quantities of data, preferred.

Pay Range Details

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