Senior Manager, PXE Transformation

6 days ago Be among the first 25 applicants

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

This Transformation Office team member will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization s is a highly cross-functional role that sits at the intersection of strategy and execution. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in business operations (Biz Ops) and product development.

You will lead end-to-end efforts that seek to understand current processes, identify opportunities, and execute improvements that drive value through operational excellence. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works. This is a people manager role with a small team of transformation-focused roles.

• You enjoy creating new programs/ systems and enabling others to increase their efficiency.
• You have a high degree of curiosity and self-motivation and are a skilled generalist with the ability to thrive in fast-paced, ambiguous environments.
• You can apply flexible transformation, program management, process improvement, and change management expertise to drive improvement efforts with a variety of stakeholders.
• You have exceptional strategic thinking and problem-solving abilities, including taking a problem statement as input, then designing, recommending, and operationalizing a sustainable solution.
• You have strong written and verbal communication skills to simplify and effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
• You can collaborate with others to foster a culture of openness and innovation and have a strong ability to influence without direct authority.
• You are comfortable facilitating workshops to co-create optimized systems.
• You are organized and enjoy juggling multiple priorities at once.
• You are able to work with internal stakeholders across all levels, including executives.
• You are a simplifier. You can naturally look at complicated systems or processes and determine how we can simplify, simplify, simplify to drive better outcomes.

• You will help grow and evolve new Transformation and Biz Ops disciples with PXE.
• You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
• You will have continuous exposure to senior leaders within the PXE organization.
• You will lead and help develop a small team of talented people.

• Own large transformation initiatives:
  Own one or more significant multi-year transformation initiatives to drive operational excellence and quarter-over-quarter improvement to core PXE processes.
• Identify and define critical business problems:
  Proactively seek out inefficiencies, bottlenecks, and areas for improvement across…