L3 Supervisor

L3 Staff Supervisor

TRIDENT MISSION

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

The TRIDENT Security Lead serves as a point of contact for clients, responsible for all managerial aspects of a designated shift. Your performance directly impacts TRIDENT's commitment to clients and employee's.

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Demonstrating TRIDENT’s values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. These tasks listed below provide a basic guide of your daily duties. We are looking for self-motivated individuals with exceptional customer service skills, a strong work ethic, and a desire to make a difference.

The ideal Staff Supervisor (Security Lead) should be able to hold others accountable, work well with a diverse group of corporate managers, supervisors, and employees, and be excited to join a growing team.

• Oversee a team of Customer Service & Security Specialists and Supervisors to provide 24/7 corporate security coverage.
• Responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Train, coach, and mentor a team.
• Provide verbal and written feedback, and performance evaluations.
• Communicate emergency and non-emergency information through radio dispatch, phone, and email.
• Respond to safety and security events, issues, staffing deficiencies and other management requests.
• Respond to medical emergencies and provide basic first aid, CPR, and AED as certified.
• Monitor and maintain timekeeping systems, records, and coordinate administrative scheduling.
• Ensure the team is outfitted with the equipment they need to succeed.
• Develop and implement corporate security policies and procedures.
• Develop, implement, and train others on emergency response plans and procedures.
• Manage security incidents and investigations.
• Develop and deliver security training to employees.
• Develop and implement security metrics and reporting.
• Conduct interviews with job candidates for both employment and promotion opportunities.
• Perform personnel related investigations regarding potential policy/conduct violations. Recommend corrective action and performance improvement plans, up to and including termination of employment.
• All other duties, as assigned.

• College degree in security management, criminal justice, or related field is preferred.
• Minimum of 2 years of experience in corporate security supervision, management, law enforcement or related field.
• Strong knowledge of security best practices, risk management, and emergency response procedures.
• Experience in overseeing and coordinating scheduling and staffing movement.
• Experience in managing and leading security personnel and contractors.
• Demonstrated experience in managing multiple projects concurrently.
• Proficient in tools such as Numbers, Microsoft Excel, Quip, Keynote, Pages etc.

• Excellent verbal and written communication skills, including the ability to communicate security risks and policies to non-security personnel.
• Self-Control:
  This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance:
  This role requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Persistence:
  This role requires persistence in the face of obstacles.
• Initiative:
  This role requires a willingness to take on responsibilities and solve challenges.
• Dependability:
  This role requires being reliable, responsible, dependable in fulfilling obligations, and excellent time management.
• Critical Thinking:
  This role requires the ability to think clearly and rationally…