Operations Director

As Operations Director at Paladin Technologies, you will plan, organize, direct, and control the activities required for effective management of the Operations Department, to include supervision of the Field Team. The primary goal is to ensure quality installations and client satisfaction. You will have full financial accountability and responsibility for the business results of the Seattle branch.

• Develop Operations Department short and long range goals to coincide Company objectives
• Forecast department requirements, expenditures, and develop annual budgets
• Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions
• Provide reports to senior management to include but not limited to: revenue forecasting and staff performance
• Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures
• Establish and implement productivity standards and communicate job expectations to staff
• Establish and maintain procedures and standards for quality installations and service
• Monitor installations for on time on budget performance
• Maintain accurate project information with in Company shared files and system
• Evaluate and negotiate Department-related contracts for products and services
• Maintain, monitor, and update departmental policies and procedures
• Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other
• Monitor and amend departmental documentation as needed including invoices, credits, time cards, expense reports, and PTO/UTO schedules
• Maintain knowledge of current industry standards and emerging technologies
• Ensure accurate project information is maintained in company shared files and systems

• Maintain and protect assigned Company assets
• Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction
• Work in compliance with the Company’s policies and procedures including safety manual with safety of self and others in mind at all times
• Maintain professional licensing as required by State and Local jurisdictions
• Available to work outside of, or in addition to, normal business hours
• Work proactively and in a positive manner with co-workers
• Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests

• In accordance with applicable Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities:
  Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervise, develop, evaluate, and discipline Operations Department personnel in accordance with PTI policies and procedures

< 8 years’ experience as an Operations Leader overseeing complex security integration technology projects
• Previous and progressive experience in Project Management and Project Management leadership
• Post-secondary education (Diploma or bachelor’s degree in management desirable)
• Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
• A valid Driver’s License and ability to pass pre-employment screens

• Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects
• Previous experience in Business Development
• Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
• Previous direct commercial sales, estimating, or design experience
• Project Management Professional (PMP) certification
• Experience with Microsoft Dynamics 365