Development Supervisor; WSSAuburn

Overview

The ideal candidate brings strong leadership, coaching, and mentoring skills, inspiring both individuals and teams to achieve excellence. They champion equity, diversity, and inclusion, and communicate with clarity and impact. With a steady hand through times of change, they guide their teams confidently. They bring strategic thinking and sound judgment to their leadership, empowering others, delegating with intention, and leading through authenticity, accountability, and a spirit of collaboration.

Positions in King County are eligible for 5% assignment pay in addition to the salary listed above.

As a Supervisor within the Work Source Auburn office, you will supervise staff both in-person and virtually. You will need to interact with staff on a regular basis to offer assistance. You will oversee, direct, support and supervise teams of professional staff, responsible for ensuring the day-to-day availability and delivery of Work Source system core and intensive services to job seekers, and the delivery of services to employers, customers, and providing targeted business outreach to area employers.

Programs supervised may include Work First, Business Services, Strategies for Success, Migrant Seasonal Farm worker, Veterans, and Basic Food Employment and Training. You will provide guidance and feedback to staff regarding the federal, state, local and office policies and procedures. As the supervisor you will ensure that staff are provided ongoing feedback on performance and expectations in order to be successful in their role as a Workforce Services Division (WSD) employee.

NOTE:

This is reposted, if you have previously applied, it is not necessary to reapply. As a Work Source supervisor we will rely heavily on your experience working collaboratively with a diverse group as you will work closely with our internal and external partners to ensure alignment of initiative and priorities associated with the strategic plan and aligning with the mission, vision, and values of the ESD.

Some of your daily duties may include but are not limited to:

• Develop and support high-performance, integrated work-team management approaches, consensus-based decision–making and continuous quality improvement practices.
• Plan, schedule, assign and direct work activities; guide, coach, and mentor staff; provide and/or authorize staff training and professional/career development.
• Review and interpret state and federal rules and regulations, inform staff of agency changes and adjustments.
• Ensure policies and procedures are understood and followed, design and deliver related training.
• Follow the collective bargaining agreement; manage all personnel functions in accordance with the agreement and agency policies.
• Generate measurable performance expectations, conduct audits/evaluations and provide ongoing feedback.
• Coordinate team assignments with partner managers and staff to ensure consistent delivery of program and services; delegate and oversee committee and work-team activities; supervise and support other teams when administrator is unavailable.
• Interpret and implement applicable federal and state laws, regulations, policies and/or program and service delivery changes; understand and follow all employment and training directives, expectations, and performance measurement standards; administer the UI Work Test.
• Participate in all Work Source activities; maintain a high level of communication with customers, regional directors, administrators, staff, and partnering agencies regarding program directives, training information, workshops, and related coordination; meet regularly with partner agencies to promote integration and ensure high-quality customer service to co-enrolled customers; work with area teams to establish or modify processes or procedures and resolve problems.

Required:

Option 1: A combination of education and/or relevant experience totaling no less than nine (9) years, such as: unemployment insurance, social services, human resource services, customer service, education, public relations, benefits programs, insurance claims, law enforcement and banking experience, which includes one year experience as a designated lead worker.

Option 2: One (1) year experience as a Work Source Specialist 5 or equivalent class within the Employment Security Department, or another state's Employment Security agency.

* A master's degree will substitute for one year of the required experience.

Education to Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Please submit your Cover Letter, and Resume through the…