Catering General Manager

Position: CATERING GENERAL MANAGER
** Housing & Food Services (HFS) has an outstanding opportunity for a Catering General Manager (GM) to
**** manage the operations and sales teams for Bay Laurel Catering.
** The GM assists with business development and identifies opportunities to develop the catering program to exceed client expectations, grow revenue, and establish performance goals for the catering team.  The GM provides leadership to catering service managers and sales manager, contract classified employees, and student employees to ensure effective teamwork and a seamless experience for clients and their guests.

* Ensures that the vision, values and priorities of UW Dining and the Department are reflected in the unit’s work.
* Manages organizational changes from implementation to normalization.
* Models behavior that promotes a customer service-focused culture.
* Maintains visibility and accessibility with clients and staff members.
* Ensures that unit work complies with all contracts, policies and procedures applicable to the operation.
* Supervises the work completed by direct reports, ensuring appropriate productivity, quality, customer service and adherence to UW and departmental policies and procedures.
* Trains and monitors performance in unit safety, PCI compliance, customer service and food safety.
* Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.
* Provides guidance to direct report(s) on requirements and/or opportunities for learning and professional development.
* Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.
* Consults appropriately with HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems
* Identifies and utilizes multiple venues for soliciting customer feedback and respond to complaints, questions and special requests.
* Participates in professional organizations such as NACE, NACUFs and the local UW Event Managers Network.
* Conduct presentations that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.
* Develops business plans, processes, procedures and budgets in collaboration with Food Services leadership and HFS Budgeting & Finance staff.
* Presents scheduled reports to UW Dining Leadership on unit financial performance.
* Monitors performance of products, services and programs and work collaboratively with UW Dining Administration to address concerns.
* Ensures that there are appropriate controls on resources, including separation of controls between purchasing, receiving and counting inventory.
* Monitors and review reports, including financial statements, production records, staffing schedules and inquiries from the HFS Financial team.
* Reports on probable causes for budget variances or discrepancies and make adjustments
* Maintains accurate records of all catered events, review charges before billing customer.
* Reviews sales, profit and loss, and other financial reports to identify sales and expense control opportunities, and takes action as needed.
* Reports on probable causes for budget variances or discrepancies and make adjustments.
* Oversees CBORD FSS functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus.  This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
* Ensures unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.
* Uses CBORD FSS reporting functions to monitor unit performance by reviewing key metrics related to purchasing, costing and inventory.  Notify Dining Systems of suspected errors or issues.
* Experience designing seating and service platforms for catered service.
* Experience setting tables for a broad range of catered events.
* Experience delivering hot and cold food to offsite…