Operations Assistant Manager of Seattle Cash Services

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco public servants with a mission to advance the nation’s monetary, financial and payment systems to build a stronger economy for all Americans. As part of the nation’s central bank we are committed to understanding and serving the vibrant expansive communities of the Twelfth District which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow.

At the SF Fed we approach our work with integrity and a commitment to service.

The Federal Reserve Bank of San Francisco is seeking an Operations Assistant Manager in our Seattle cash office location. As the Operations Assistant Manager you will lead a large team focusing on operational excellence in the processing of U.S. currency using complex authentication in our mission of providing for the nation’s currency and coin needs. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment.

Federal Reserve Bank Seattle Branch (100% on-site)

2700 Naches Ave SW Renton WA 98057

Monday-Friday 8:00 am to 5:00 pm. Work hours may vary to support operational coverage.

Develop and lead a leadership team that’s passionate about people development, operational excellence and public service.

Achieve operational excellence in the implementation of the Cash Group and SF Bank strategies by coaching, motivating and supporting the team; ensure there is a strong adoption and understanding of organizational objectives, vision and values.

Build a learning culture by ensuring operational leaders maximize the Bank’s career framework program (Navigate) to develop top talent through coaching, mentoring, on the job training and defined learning paths (including education and certifications).

Exercise agility by thinking strategically, executing tactically and collaborating across teams, levels and situations.

Engage team members during their shifts to maintain the highest levels of safety, quality, performance and engagement.

Supervise and manage currency volumes, production capacity, labor resources to ensure performance goals are achieved. Use data‑driven insights to understand trends and inform decisions.

Support large-scope projects within the site across the 12th District and nationally. Research, clarify and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.

Create, communicate and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans.

Manage customer and vendor relationships within the cash supply chain to ensure adherence to service levels and contractual obligations.

Research, clarify and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.

Bachelor’s degree or equivalent work‑related experience.

5 years of successful leadership experience in a fast‑paced highly regulated operations environment.

People focused and service oriented.

Strong problem solving and excellent analytical skills.

Superior communication, strong leadership, emotional intelligence and interpersonal skills.

Possess strong organizational skills with the ability to achieve results under pressure while also effectively managing multiple priorities with competing demand for resources.

Demonstrated experience and versatility working collaboratively across offices and functions to build relationships and influence key constituents both internally and externally.

Highly energetic and excellent coaching skills.

Demonstrated ability to work under pressure and make immediate independent judgment decisions.

Experience scoping, leading and implementing process…