Senior Manager, Emergency Management and Business Continuity

Overview

REI Co-op is united in finding better ways to work. The goal is to help people find and enjoy the outdoors. When you work for the co‑op, you get support to do your best work and live well. You also help shape the future of the outdoors for people and the planet.

This job helps REI succeed by leading the Asset Protection & Risk Management Support Center, corporate security, and business continuity functions. The Asset Protection & Risk Management Support Center is the first contact for emergency and asset protection support for internal customers. Responsible for the strategy and execution of the AP&RM Support Center, including the Co‑op Emergency Coordination Center, Non‑Emergency Coordination Center, and Business Continuity Program.

Serves as the emergency response manager during crisis or emergency events across the co‑op. Manages the development, implementation, and update of security plans, policies, guidelines, and directives. Responsible for corporate security at three Seattle‑area sites and supports the executive protection function. Manages managers, employees, and vendors involved in emergency management, security, and business continuity activities. Responsible for developing, updating, and ensuring compliance with assigned resources, standards, policies, and procedures.

Coordinates with cross‑divisional partners to assess, develop, and test business continuity plans. Serves as a liaison with internal and external emergency management partners. Models and acts according to REI’s guiding values and mission.

Leading the Way

• Identifies and communicates key responsibilities and practices. Ensures the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages and strategic goals.
• Challenges and inspires employees to achieve business results.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees, both directly and indirectly managed, and makes effective staffing selections. Provides coaching, direction, and leadership support to managers and employees to achieve department, company, and customer results. Ensures teams have clear expectations and guidelines.
• Facilitates empowerment and growth of direct and indirect reports.
• Establishes and maintains visibility within the department and with cross‑divisional partners.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.

Responsibilities

• Manage the development and implementation of the strategic emergency response, business continuity, corporate security, and AP & RM Support Center. Align these efforts with the goals of the co‑op, in collaboration with key stakeholders and cross‑divisional partners.
• In collaboration with the Director of Risk Management Operations, serve as a key information conduit to REI’s leadership team during crises.
• Develop and foster relationships with internal partners to deliver results and resolve issues.
• Evolve, implement, and maintain innovative programs/systems to address corporate and executive security, incident response, business continuity, and emergency management risks.
• Evolve the AP Support Center as a center of excellence. Provide a single initial point of contact for internal customers to address their AP needs.
• Solve large, complex, cross‑functional challenges such as emergency response procedures.
• Cultivate relationships with law enforcement, government agencies, business continuity, threat assessment, and emergency management professionals.
• Develop an in‑depth understanding of REI’s various businesses and their needs.
• Develop a deep understanding of growth and development plans.
• Maintain and routinely test business continuity plans.
• Partner with Human Resources and Legal on emergency‑related issues involving employees and third parties.
• Other duties as assigned.

Qualifications

• 10+ years of direct people leadership in any environment.
• 7+ years of experience in GAP analysis, process development and…