Community Association Manager

Director of Community Management at Trestle | Expert in Developer & Builder Association Management

Job Summary:

The Community Association Manager serves as the primary interface to a portfolio of Homeowner or Condominium Association Clients, overseeing the operation of their non‑profit corporations. This role involves providing expert consulting, counsel, and project execution to the Board of Directors on topics such as financial management, maintenance, governance, and risk management. Ensuring timely and meaningful expertise and project execution to meet Board and owner expectations is crucial.

The position demands a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Success requires drive, determination, and a self‑disciplined approach to achieving results that meet these criteria. The job environment is structured with clear expectations, where quality is never compromised despite the fast‑paced nature of the work. Communication and organizational relationships are based on technical expertise, requiring specialized problem solving and ingenuity within approved organizational systems and technology.

Values of integrity, quality, and caution are paramount.

This job is 98% remote; however, the candidate must reside within Washington state.

Job Characteristics:

• Varied activities with multiple, simultaneous projects in a fast‑paced environment.
• Technical, analytical focus within established standards and guidelines.
• Expertise‑based problem solving with authoritative, quick decision‑making.
• Task‑based, technically oriented communication with minimal collaboration.
• Directive leadership to ensure quality standards are met, with necessary delegation and close follow‑up.
• Leadership based on specialty expertise, assuring policies and procedures are followed, and deadlines are met.

Job Responsibilities:

• Provide Board advice and consultation per Association governing documents, industry standards, Washington state laws, and public policy.
• Serve as the primary point of contact for the community, ensuring a maximum one‑business day response time for communications.
• Prepare and deliver monthly management reports.
• Conduct regular site walkthroughs, reporting necessary actions based on observations.
• Create and send violation notifications to owners.
• Collect architectural control requests from homeowners and present them to the Board.
• Develop and maintain an annual planned maintenance program, incorporating inputs from site walkthroughs, the Board, and owners.
• Administer projects by requesting and evaluating vendor proposals, reviewing contracts, scheduling work, and reporting status to the Board.
• Coordinate and provide information for reserve studies.
• Request insurance proposals to ensure proper coverage and support insurance claims administration.
• Prepare for and attend regularly scheduled Board and Annual meetings.
• Prepare the annual budget and implement it with Board approval through membership approval.
• Review and approve monthly financial reports created by the Client Accounting team.
• Oversee delinquency enforcement and monitor collections activities with attorneys.
• Review and approve all invoices for payment to appropriate GL accounts.
• Provide guidance to the Board on managing and investing funds.

• Review and report on Resale Certifications and Lender requests.
• Ensure all Client My‑Community Web Portals are current with meaningful information.

Education and Experience:

Required:

• Minimum of 2 years’ experience as a Community Association Manager.
• Completion of the Community Association Institute M‑100 course.
• Proficiency in Microsoft Office Suite.
• Strong verbal and written communication skills.
• Community Association Institute CMCA, AMS, or PCAM certification.

Job Type: Full‑time

Pay: $60,000.00 - $80,000.00 per year

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you live in Washington state?

Education:

• High school or equivalent (Required)

Experience:

• Community Management: 2 years (Required)

License/Certification:

• Driver's License (Required)
• CMCA, AMS or PCAM (Preferred)

Location:

• Washington State (Required)

Work Location:

Remote