On-Call Manager

Job Title:

On-Call Manager

Effective Date: 9/12/2025

Reports to:

Permanent Supportive Housing Director

Pay Range: $36.53/hr - $44.40/hr

Schedule:

Evening and weekend hours.

Exemption may vary depending on compensation.

Under the direction of the Permanent Supportive Housing Director, the On-Call Manager will be responsible for supporting the Support Assistants at all five housing projects. Support may include filling in if a Support Assistant calls out, supporting urgent and emergent response with Support Assistants, assisting Program Managers with training for Support Assistants. The On-Call Manager is expected to support the sites in alignment with CSC’s mission, vision, and values, as well as grant and funding requirements and promote a positive sense of community among residents by organizing and actively participating in on‑site resident/member activities and services.

Chief Seattle Club currently has five permanent supportive housing projects;
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¿ al, Goldfinch, Sacred Medicine House, Salmonberry, and Sweetgrass Flats. Together these sites will house approximately 434 people, the majority of whom will be Chief Seattle Club members, Native American and Alaska Native.

Many residents/members have chronic and acute mental illness, active addiction issues, and/or trauma. Some have been homeless for many years. Goldfinch, Salmonberry, Sacred Medicine House, and Sweetgrass Flats are low‑barrier, trauma‑informed, harm‑reduction programs. Goals and objectives are established and evaluated by the Permanent Supportive Housing Directors and may be changed or updated at any time.

• Provide inspirational leadership, Support Assistant coordination, and support in a low‑barrier, harm‑reduction model.
• Support and assist all Program Managers in the professional development of Support Assistants.
• Seek opportunities for continual staff development and growth.
• Meet weekly with the Supportive Housing Director, participate in Program Manager meetings, and attend all required CSC meetings and events as needed.
• Support Program Managers to ensure project sites staffed 365 days a year, filling in as needed. Assume appropriate backup is in place at all times.
• Develop and maintain a workplace which values and supports a culturally Native work and service environment.
• Actively participate in safety committee meetings, complete trainings, ensure timely communication of safety updates, and provide leadership and support during emergencies in alignment with organizational protocols.

• Collaborate with other partnered service agencies as appropriate to ensure continuum of care for residents.
• Work with staff and residents to ensure the site is a safe and compassionate environment grounded in Native culture and lifeways that supports residents in maintaining housing.
• Respond to resident complaints and issues promptly and seek resolution at the lowest level possible. Coordinate with Program Managers in review process to bar residents from participation in the programs to ensure policy and contract compliance.

• Maintain confidentiality of occupant information and residency.
• Respond in a timely manner to all emergency incidents and coordinate with property management as needed to address associated facility issues.

• Perform other duties as situation requires or as assigned by supervisor.

High School Diploma or equivalent. Associate's degree in business management preferred.

• Minimum of three years’ experience providing social or homelessness services to Native American and/or low‑income populations, with demonstrated cultural awareness of Native communities.
• 1‑year supervisory experience or demonstrated leadership role.

• Trauma‑Informed Care Certification
• Nonviolent Crisis Intervention (CPI) Certification
• Motivational Interviewing Training
• Basic Supervisory Skills Certificate [HD2]
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Experience with electronic case management systems and data…