Assoc Director, Case Management

Apply for the Assoc Director, Housing Case Management role at Lifelong
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The Associate Director of Housing Case Management for Permanent Housing Support Services (PHSS) is responsible for daily operations of multiple sites, including housing services, programs, client case management, hiring, and performance management. This role supports compliance, contractual goals, and budget management in partnership with the VP of Client Services, contributing to the growth and stability of PHSS and the Housing department.

Key responsibilities include on‑site case management and behavioral health services at Olive Towers, Queen Anne, and Wallingford locations, traveling between sites and the Georgetown Yards office. The role requires oversight of high‑acuity, chronically homeless clients, ensuring comprehensive support for both clients and staff.

• Promote the highest quality housing stability and homelessness prevention service delivery in a culturally mindful manner.
• Serve as a representative of Lifelong to community partners, forging new connections and enhancing existing collaborations.
• Maintain timely communication with ReblX and partner agencies.
• Directly manage the Housing Supervisor and Housing Case Management Team.
• Ensure all staff are trained on DFNet and HMIS data entry.
• Manage employee performance, provide job expectations, resources, and timely feedback.
• Oversee staff supervision, training, and leadership development opportunities.
• Assist staff in locating and cultivating local housing and supportive services.
• Create performance improvement plans, schedule corrective training, and collaborate with HR.
• Enforce policies, mediate office conflicts, and address client grievances.
• Collaborate with the VP of Client Services on departmental administration and fiscal management.
• Approve program, staff, and office expenditures.
• Approve staff time‑off requests and timesheets accurately.
• Participate in all Quality Assurance activities.
• Support internal audits, site visits, and maintain confidential client information.
• Conduct thorough analysis of program successes and deficiencies.
• Analyze data to respond to programmatic challenges.
• Perform other duties as assigned.

• Demonstrated leadership and supervisory skills.
• Ability to develop collaborative relationships with community partners.
• Understanding of King County Coordinated Entry and HMIS systems.
• Experience supervising staff working with clients with complex behavioral barriers.
• Experience in harm reduction and housing‑first modalities.
• Strong communication, time‑management, and crisis‑management abilities.
• Proficiency with Microsoft Office (Excel, Access, Word).

• Bachelor’s degree in a social services or related field (Master’s preferred) or equivalently skilled education and experience.
• 3‑5 years of progressive supervisory and leadership experience.
• 3‑5 years of experience delivering housing to low‑income clients supported by government grants and contracts.

• Comprehensive medical, dental, and vision benefits.
• Generous vacation (3 weeks in first year) and sick leave.
• 401(k) match and flexible spending accounts.
• Life insurance, long‑term disability, and mass transit subsidy.
• 15 paid holidays per year.

• Primarily located in leased apartment buildings and extended‑stay motels with occasional outreach.
• Required TB test and annual background checks.
• Periodic travel to client homes, partner agencies, and community locations.
• Physical requirements:
  
  sit, stand, walk, bend, reach, and occasionally lift up to 20 pounds.
• May involve outdoor conditions and moderate noise.

• Director

• Full‑time

• Health Care Provider and Consulting
• Hospital and Health Care and Medical Practices

Lifelong is committed to creating an accessible, supportive environment and recognizes diversity and cultural competence as integral components of what we do. We are an Equal Employment Opportunity Employer and do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or other legally protected characteristics.

Job descriptions are not intended to create employment contracts. The organization remains an at‑will employer. Employees can be terminated for any reason not prohibited by law.