Manager II, Workforce Planning

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Manager of people leaders, managing a defined portfolio of teams within a business unit to deliver high performance.

5+ years for Bachelor's

3+ years for Master's

0-3 years

Bachelor's or Master's or equivalent experience

White belt or equivalent in Lean or other continuous improvement methodology with practical experience applying in a service environment. Skilled at using data to analyze business performance.

• Ensures escalations and root causes are fully addressed and resolved.
• Lead supervisors who develop and implement team policies and procedures.
• Call out process and knowledge gaps that leave Expedia Group unduly exposed to customer
  * dissatisfaction and litigation.
• Understands the value the team brings to the business and works to maximize that value.
• Identifies and cultivates knowledge experts and stakeholders to ensure team are fully supported for their operational work.
• Ensures team are aware of relevant business changes and knowledge. Understands the context and communicates it effectively.
• Prioritizes actions by understanding the connection between business activities and outcomes, and drives process improvement activities within the team and through support groups.
• Works with staff to develop individual development plans addressing employee needs and meeting team goals.
• Evaluates performance regularly, identifying learning needs.
• Uses appropriate coaching techniques to unlock team members’ potential to grow their skills and help them drive their performance.
• Promotes an inclusive and diverse work environment.
• Clarifies roles, accountabilities, and decision-making among team members.
• Helps team members prioritize and link daily work to broader objectives.
• Manages workloads to ensure all team members are fully deployed and skills are matched to the work requirements.
• Prioritizes team morale and productivity, celebrating team accomplishments.
• Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts.
• Through successful employee survey analysis, identifies attrition risks and engagement challenges, and develop action plan with leaders to minimise risks.
• Proactively and transparently manages conflict.
• Evaluates current team projects or goals and identifies the relevant skills and expertise needed to accomplish them.
• Plans for and distributes necessary financial/material resources to ensure accomplishment of team goals.
• Tracks resource use to ensure minimal waste and reduce duplication of efforts.
• Builds working relationships with colleagues in affiliated roles and departments, including those outside own business unit, to improve collaboration, support product/solution design and improve customer
  * experience.
• May act as a representative of the department on working groups or core teams in a specialized area of impact or interest to own department.
• Ensures team is prepared for any business continuity issues that may arise.
• Considers potential business continuity issues and ensures policies and processes are up to date and actionable.
• Ensures the appropriate handling of any business continuity incident that occurs impacting the site or team.
• Proactively offers support to other parts of the business impacted by active business continuity issues.

If…