Associate Director, Media Business Operations

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

The Director, Media Operation swill be a solution-oriented business partner tothe Razorfish and Publicis media teams within a complex Publicis Power of One team.

The candidate will be responsible for media and financial operations, integrating multiple parties within the media team and the Power of One team, process improvements, systems management, general reporting, and driving compliance. They will coordinate and support the media finance process flow, specifically regarding budgeting, billing, forecasting, with oversight of ad operations, and ensuring end-to-end operational excellence for the client. We are looking for a leader with expertise in the fields of marketing technology and media performance management and measurement.

The ideal candidate is a dot connector, has an analytic mindset, problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be proactive, resourceful, agile, and a creative problem solver. They will foster client relationships and partner with the client to work through process changes, escalations, and forward-thinking ideas.

• Help build and continue to optimize the paid media financial process to further streamline and deliver operational excellence to the agency teams and the client.
• Participate as an active leader in the agency’s development of a framework and build a bespoke media operations team in support of client operational excellence.
• Key partner in leading the process to drive agency compliance of scope and monitor financial penalty implications (SLOs).
• Track key Ops-led activities, anticipate challenges, and raise the appropriate flags to ensure timely execution of deliverables
• Drive process adoption, optimization, maintain level of integrity in an environment that has high urgency and is outcomes oriented.
• Execute routine process and data quality checks to ensure accuracy and optimal efficiency whilst re-inventing processes as needed.
  • Ensure accuracy of data pulls from various systems (e.g. Mediaocean/Prisma, Guidelines Planning)
• Monitoring of Standard Operating Procedures with the purpose of identify problems and recommendations for process efficiency improvements, and SOX requirements
• Create training materials to document processes and instill best practices across teams

• Service as the media business partner across agency financial teams and Publicis agencies.
• Manage budget, billing, and financial compliance.
• Improve and streamline existing media budget forecasts, actuals and billing processes and ensure all reconciliations are completed according to client guidelines.
• Provide supportive guidance and consultancy in the multi-facet areas of Client Billing. Working closely with key stakeholders including, but not limited to, Media Strategy & Activation teams, Finance Operations and Corporate Accounting.:
  • Track client budget approvals through client’s APRIMO system
    • Ensure communication of approved funding is disseminated amongst the appropriate parties within the paid media team
  • Billing for Paid Media
    • Scheduling changes
    • Special Client requests
    • Bridge with shared financial services and agency teams
    • Invoices
  • Preparing billing verification and budget management reports that include data from client’s APRIMO system, Guidelines Planning and Mediaocean/Prisma
    • Work with internal stakeholders to resolve discrepancies prior to monthly billing
    • Analyze and explain variances
  • Track client payables…