Overnight Shift Supervisor

Overnight Shift Supervisor

Salary: $84,240 - $85,176

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Benefits:
We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

Location:

Greater Seattle, WA (In-Person)

Join Our Mission To End Homelessness

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That's why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

About This Role

The Overnight Shift Supervisor provides portfolio-wide operational leadership during overnight hours, helping ensure safe, consistent, and hospitality-centered operations across Plymouth Housing's 24/7 sites. This role is the primary after-hours escalation point for Residential Specialists and other frontline staff, providing real-time coaching, operational direction, and in-person support during complex or high-risk situations.

The Overnight Shift Supervisor maintains shift coverage, supports frontline staff, coordinates emergency response, and promotes predictable building operations outside regular business hours. This position plays an important role in strengthening staff confidence, resident safety, and Plymouth Housing's commitment to trauma-informed, harm-reduction, and Housing First practices.

Primary Responsibilities

• Serve as the primary escalation contact for overnight frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and escalate extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
• Manage overnight scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest…