Director of - Operations

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Seattle, WA, US

3 days ago Requisition

Salary Range: $ To $ Annually

$117,978 - $132,891

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits .

Greater Seattle, WA (Hybrid)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on‑site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma‑informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values‑aligned service in moments that are complex or high‑stress.

The Director of After-Hours Operations leads Plymouth Housing’s portfolio‑wide after‑hours operating model, ensuring residents and staff experience safe, reliable, consistent, and hospitality‑centered operations outside standard business hours. This primarily business‑hours leadership role provides senior operational direction for evening, overnight, weekend, and holiday operations across Plymouth’s 24/7 housing portfolio.

The Director supervises the On‑Call Manager, Swing Shift Supervisors, and Overnight Shift Supervisors, who serve as the first line of response for routine after‑hours matters. The Director provides senior escalation, cross‑department coordination, and decision‑making when situations require Director‑level authority, involve significant operational risk, or affect multiple buildings, residents, or departments.

This role partners closely with Housing Operations, Safety, Facilities, Property Operations, Building Support, and other organizational leaders to ensure that after‑hours operations uphold Plymouth Housing’s commitments to Housing First, harm reduction, trauma‑informed practice, hospitality, resident choice, safety, and dignity.

• Lead Plymouth Housing’s after‑hours operating model and provide Director‑level escalation, coordination, and decision‑making for significant incidents occurring outside standard business hours.
• Supervise, coach, develop, and hold accountable the On‑Call Manager, Swing Shift Supervisors, and Overnight Shift Supervisors; establish clear expectations, decision‑making boundaries, escalation pathways, and consistent performance standards.
• Ensure frontline staff and shift supervisors have the guidance, support, staffing systems, and authority needed to resolve routine after‑hours issues safely and effectively.
• Respond remotely or onsite to significant incidents when Director‑level operational leadership is needed, while maintaining clear responsibility boundaries with Safety, Facilities, Property Operations, and other subject‑matter leaders.
• Coordinate…