Hospitality Parking Manager - Seattle, WA

Location: Arctic Club Hotel

Pay Rate: $32.00 -$35.00/ Hour

Hours: Monday
- Sunday Schedule. Candidate must have open availability for this role.

FLSA Status
- Full-Time, Non-Exempt, open availability for this role,Weekends Required

The
Hospitality Manager
supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.

• Responsible for the financial, operational, safety and service-related success at their hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

• Run/attend daily stand-up meetings. Resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Supervisors / Shift Leads.
• Management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training and Hospitality teams are rolled out to new and existing employees.
• Address any and all safety concerns promptly

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Responsible for payroll processing; ensuring sign-off of hours in a timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources to ensure proper wage and hour compliance.

• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver's license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer…