Director, Facilities Manager

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The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled FM staff in delivering facilities management services in a professional office/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

The Facilities Manager leads a regional Facilities team that provides services to the client across an assigned region within the United States.

• Execute overall vision and leadership for the regional facilities team.
• Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
• Ensure all Client and JLL safety procedures are followed.
• Assist in development of training programs to increase team technical capabilities.
• Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites.
• Inspect buildings routinely to guarantee that building services are at the highest level of quality standards.
• Monitor and review preventive maintenance programs.
• Utilize data to develop trends and insights that will drive continuous improvement in all site performance.
• Manage third-party contractors / vendors engaged in operating and maintaining properties.
• Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
• Maintain Sites using Service Level Agreements and key performance indicators.
• Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.

• Develop and maintain positive relationship with Client Branch Managers and Operations teams.
• Primary interface with client representatives.
• Collaborate to determine client expectations.
• Ensures delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality‑of‑service delivery and further the client partnership.
• Foster a collaborative teamwork environment.
• Promote energy and enthusiasm.
• Maximize productivity.
• Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible.
• Ensure facility compliance with use of the new tools.
• Complete all performance reviews, both mid-year and year-end, on a…