Senior Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

In our work dynamics division as a Senior Facilities Manager on a global client account in our Technology Vertical! Our client is an American multinational technology company specializing in enterprise database technology, cloud computing, and business software.

Location:

Seattle, WA 98101 (Downtown).

Work Schedule:

On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call. Travel Requirements:
Twice annually to Utah and Oregon client sites. Reporting to:
Western Region IFM Lead.

This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership, Property Management and all associated service providers. The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience.

The role will manage and coordinate account related deliverables and responds to client satisfaction concerns.

• Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client’s global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service.
• Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.).
• Manage, supports, and provides guidance to an existing facility support operation team, consisting of (2) Facilities Managers, (1) Assistant Facilities Managers, (2) Facilities Coordinators.
• Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth.
• Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
• Coordination of Engineering teams for effective asset management and work order resolution.
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
• Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
• Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.
• Assist in the development and implementation of the annual management plan within the area.
• Accomplish key performance indicators as identified by the account lead and/or client leadership.
• Participate in the monthly/quarterly/annual reporting appropriate for the client.
• Maximize utilization of suppliers, preferred vendors/contractors.
• Ensure compliance with JLL minimum audit standards and client’s standard processes.

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or…