VP of Operations Excellence

Heritage Imaging is a leading provider of mobile diagnostic imaging solutions, specializing in MRI, PET, and CT rental services for hospitals, clinics, and healthcare practices across the western United States. The company helps healthcare organizations establish and expand imaging programs by providing equipment, technologists, and ongoing support, serving more than 30,000 patients annually.

The VP of Operations Excellence drives workforce scheduling, demand planning and S&OP, service strategy, and operational best practices across all Heritage locations. This role owns the business vision, direction, and implementation of Heritage's core operational technology platforms — including Skedulo (resource planning) and Maintainx (parts and maintenance management) — while also setting the strategic direction for the service organization enterprise-wide.

Seattle Status:
Full Time, Exempt

$130,000 - $180,000 salary + annual bonus opportunity

This role requires up to 50% travel

• Lead enterprise-wide workforce scheduling, resource planning, and operational excellence initiatives across all Heritage locations.
• Develop and implement best practices that improve labor utilization, technician productivity, and service delivery consistency.
• Serve as the business owner for Skedulo and MaintainX, driving platform strategy, adoption, optimization, and ROI.
• Partner with IT and operational leaders to scale systems and processes that support business growth.
• Set the strategic direction for Heritage's service organization and provide leadership to regional service teams.
• Establish and monitor service KPIs, operational standards, and governance processes across the organization.
• Lead demand planning and Sales & Operations Planning (S&OP) processes to align staffing, equipment, and capacity with forecasted demand.
• Improve new customer onboarding efficiency and revenue forecast accuracy.
• Partner with commercial leadership and regional presidents to drive utilization, volume growth, and accountability through Quarterly Business Reviews (QBRs).
• Identify and execute opportunities to improve operational efficiency, equipment uptime, and overall service performance.
• Lead cross-functional initiatives and special projects that support Heritage's strategic growth objectives.

• Bachelor's Degree required; MBA or equivalent experience a plus.
• 10+ years of progressive leadership experience in field service operations, workforce management, or a related operational discipline; multi-site or multi-region experience strongly preferred.
• Demonstrated experience owning enterprise software platforms (e.g., Skedulo, Maintainx, or similar FSM/CMMS tools) from a business perspective.
• Proven track record building and scaling service strategy across a distributed organization.
• Experience leading demand planning and S&OP processes, ideally in a multi-site service business.
• Experience managing through leaders (leading regional managers/directors rather than individual contributors).
• Strong analytical and change-management skills; comfortable setting KPIs and driving accountability across teams that don't directly report through a single functional chain.

Heritage Imaging offers a comprehensive, competitive benefits package, including:

• Medical (3 plan options), Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-paid Life Insurance (1x annual salary)
• Voluntary Life Insurance
• Company-paid Long-Term Disability
• Short-Term Disability
• Accident & Critical Illness Plans
• Identity Protection
• 401(k) with Employer Match…