Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Seattle, Washington

Employment Type

Full-time Position Overview The Facilities Manager serves as the primary point of contact for facilities management at the assigned Seattle site. This role partners with the Regional Manager, Corporate Real Estate, Infrastructure & Corporate Citizenship (ICC) leadership, occupants, property management, building engineering, security, janitorial providers, vendors, and other service partners to deliver safe, reliable, and customer-focused facility services. The Facilities Manager coordinates tenant needs, manages service delivery, tracks performance, and drives timely resolution of facility issues.

The role provides local oversight and coordination while respecting the responsibilities and authority of property management, building engineering, security, Environmental, Health and Safety (EHS), emergency response, and other designated authorities.

The Facilities Manager serves as the single point of accountability for efficient and timely execution of facility-management processes for assigned buildings, including 24/7 operational accountability as required. As the primary tenant-facing liaison for facility-related requests, this role coordinates activities with property management, landlords, building engineering, security, janitorial providers, vendors, and other service providers. Responsibilities include receiving, prioritizing, coordinating, tracking, and closing facility requests and work orders while maintaining accurate records of the requestor, location, description, priority, assigned party, target completion date, status, and resolution.

Work is prioritized based on safety, security, business impact, operational urgency, service levels, and available resources. The Facilities Manager validates completion with requestors and documents unresolved or recurring issues. This role resolves facility-management issues at the site, escalates matters that exceed assigned authority, approved scope, or available funding, and provides timely status updates to occupants and leadership. The position conducts informational client meetings as required and monitors customer satisfaction and service-quality performance against agreed-upon KPIs.

Additionally, the Facilities Manager coordinates ad hoc facility-related requests from ICC leadership and tenants by assessing feasibility, timing, cost, safety, required approvals, property-management impacts, and constraints.

The Facilities Manager coordinates routine and special deliveries, including oversized, time-sensitive, and event-related shipments. The role manages conference-room setup, reset, readiness, and post-event restoration, arranging additional event services only when separately authorized and funded. Responsibilities include coordinating moves, adds, and changes involving furniture, equipment, signage, rooms, and space while managing scheduling, vendor access, post-move restoration, and facility-system impacts. When included in the approved scope, the Facilities Manager coordinates badge requests, access changes, replacements, deactivations, records, and interfaces with security and property-management teams.

Final access decisions and security approvals remain with the designated authority. The position coordinates service for tenant-owned appliances and equipment and maintains visibility to preventive-maintenance schedules, service dates, deficiencies, vendor visits, and follow-up actions. The Facilities Manager monitors emergency-supply availability and condition, coordinates replenishment, and supports facility-related communications, access, space readiness, vendor coordination, and documentation during disruptions. Additional duties include coordinating HVAC comfort concerns such as temperature, airflow, humidity, and odors by routing…