Senior Manager, Platform Implementation

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, Platform Implementations to lead a team of 20+ team members and 3 Managers and drive the successful delivery of Platform solutions across Rippling’s client base. This leader will oversee end-to-end Platform onboarding, including Custom Reports, Workflows, Apps, SOWs, Dashboards, Analytics and additional foundational capabilities to support AI.

You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world‑class implementations.

The ideal candidate for this role has a technical background, track record of managing high‑performing implementation teams, building processes and systems, driving operational rigor, and a passion for operational excellence and customer impact. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

• Own the strategy and execution of Platform implementations from client kickoff through go‑live.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Partner with cross‑functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
• Collaborate with sales and post‑sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
• Develop, monitor, and manage key performance metrics.
• Hire, mentor, and grow high‑performing teams that consistently meet and exceed monthly goals and targets and deliver high‑quality implementation services to clients.
• Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
• Drive adoption of best practices in project management, change management, and client communication.
• Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.

• You have 10+ years of professional experience leading an Implementation or Customer Success team within a fast‑paced environment, startup, or SaaS organization.
• At least 2+ years of experience leading and developing people managers.
• Deep understanding of systems and operations with B2B or B2C products.
• Proven track record in hiring and overseeing distributed teams.
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
• A data‑driven approach to developing, tracking and optimizing performance metrics.
• Self‑motivated, detail‑attentive, action‑driven with the ability to take initiative, execute, and follow‑through.
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company.
• Eager for a very hands‑on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
• Highly organized, self‑motivated, and detail‑oriented, with great follow‑through on initiatives big and small.

Rippling’s Platform Specialist team is responsible for ensuring customers see incredible business…