Head of Commercial Customer Success
Listed on 2026-10-16
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Management
Client Relationship Management, Account Manager -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Anthropic is seeking a Manager, Customer Success – Commercial to lead a team of Customer Success Managers covering Commercial accounts, including mid-market and SMB segments. You will develop scalable CS motions to maximize consumption, expansion, and customer value across Claude API, Claude Cowork, and Claude Code products.
You will coach and elevate the team, focus on core CS metrics like expansion, health, retention, and CSAT, and drive strategic engagements with high-impact customers to grow
Join us at Anthropic as our next Head of Commercial Customer Success in Seattle, WA, United States.
Join Anthropic and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Head of Commercial Customer Success role at Anthropic, based in Seattle, WA, United States.
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