Client Operations Manager – Warranty Program

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:renewables and energy services engineering and design construction and facility services

To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with Mc Kinstry Mc Kinstry  is looking for a Client Operations Manager – Warranty Program  to support our growing PNW Facility Operations team in Seattle, WA. The Client Operations Manager – Warranty Program  provides strategic and operational leadership for the OSM warranty and non-warranty program and product support portfolio, with accountability for team performance, program financial results, service delivery, contractual compliance, client satisfaction, vendor performance, operational risk, and continuous improvement.

The role establishes priorities, directs cross-functional execution, makes program-level decisions, resolves escalated issues, and ensures the supporting platform, client accounts, asset data, and reporting enable consistent, scalable operations.

Team Leadership and Development Lead and develop the warranty program team by establishing priorities, assigning work, balancing capacity, and setting clear performance and service expectations.

Monitor individual and team performance, development, staffing, and succession planning; provide timely coaching and feedback; address performance gaps; and recognize strong results.

Recruit, onboard, train, and develop team members and backup coordinators to build technical capability, operating consistency, continuity, and capacity for program growth.

Establish team operating practices, training requirements, quality standards, and escalation coverage, including after-hours support, in partnership with internal business teams.

Warranty Program and Operations Leadership Own the end-to-end OSM warranty and non-warranty program lifecycle, from client setup and implementation through aftercare, ongoing operations, monthly business reviews, and service delivery.

Develop and execute annual program plans, capacity forecasts, technology priorities, and growth initiatives aligned with business and client objectives.

Develop and manage program budgets, forecasts, expenditures, and resource plans; monitor performance, address variances, and achieve financial and operational targets.

Exercise delegated authority to set priorities, allocate resources, approve routine expenditures, resolve escalations, and implement corrective actions; elevate material financial, contractual, compliance, service, or client risks to Director leadership.

Establish program priorities, workflows, procedures, controls, service levels, roles, responsibilities, and performance measures; direct cross-functional execution and make program-level decisions to support consistent, compliant, and scalable operations.

Monitor service quality, contractual compliance, vendor performance, operational costs, and program risks; resolve escalated issues, address performance gaps, and lead corrective and continuous improvement initiatives.

Govern the warranty platform, client and project accounts, asset hierarchies, equipment records, workflows, user access, data quality, and reporting to support service coordination, compliance, performance measurement, cost visibility, and informed…