Insurance AR Manager, Seattle, Wa

Full-time, M-F

Seattle, Wa

$85,k DOE

Have you been looking for a role that challenges you and allows your leadership skills to drive change? Are you looking to work in a fast-paced, supportive environment? You’ve come to the right place!

Founded in 2011, we are a mental health organization dedicated to providing access to high-quality mental healthcare in our community. We offer business-to-business support services for independent therapy and psychiatric private practices, simplifying lead-generation, marketing, insurance billing, and payment collection processes. With over 2,000+ mental health providers and 22 locations (and virtually via Telehealth) in 7 states, we are committed to growth, transparency, and making an impact in mental health services.

The Insurance AR Manager provides strategic and operational leadership for a large-scale Insurance Accounts Receivable function responsible for protecting and optimizing organizational revenue through denial prevention, claim resolution, reimbursement recovery, financial reconciliation, and operational excellence.

This role leads a multi-level team of Insurance AR Specialists, Leads, and an Assistant Manager, driving accountability, performance, and continuous improvement across the revenue cycle. The Manager establishes clear operational standards, develops frontline leaders, and ensures payer-related receivables are managed effectively while balancing productivity, quality, compliance, and financial outcomes.

As a key revenue cycle leader, the Manager leverages AR, denial, reimbursement, quality, and productivity data to identify trends, mitigate risks, allocate resources, and improve organizational performance. Partnering closely with Revenue Cycle leadership and cross-functional stakeholders, they influence operational strategy, strengthen payer performance, improve cash flow, reduce denials, and enhance the provider experience.

The Manager is responsible for building and scaling a high-performing Insurance AR operation through workforce planning, leadership development, process optimization, automation, reporting, and operational controls. Success in this role is measured through revenue recovery, denial reduction, operational efficiency, team effectiveness, compliance, and the organization's ability to sustain a scalable and financially healthy reimbursement operation.

• Lead the Insurance AR function, driving performance across aging, denials, cash recovery, productivity, quality, compliance, and operational effectiveness.
• Establish and monitor key performance indicators, leveraging AR, denial, payer, workforce, and financial data to identify risks, allocate resources, and inform strategic decisions.
• Oversee resolution of complex reimbursement issues, including escalated denials, payer disputes, underpayments, recoupments, reimbursement variances, and high-risk aging accounts.
• Ensure effective execution of claim follow-up, appeals, reconsiderations, corrected claims, payer communications, supporting documentation, and filing deadline requirements.
• Drive operational excellence through workflow optimization, automation, technology utilization, reporting enhancements, and scalable process improvements.
• Identify and address root causes of denials, payment delays, payer challenges, and process breakdowns, implementing solutions that improve financial and operational outcomes.
• Lead workforce planning, capacity management, and escalation strategies that support organizational growth, operational efficiency, and accountability.
• Maintain expertise in payer reimbursement methodologies, regulatory requirements, and industry best practices to ensure effective and compliant AR operations.
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