Supportive Services Manager Job Seattle area,Washington USA,Management

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ortive Services Manager /h3
Time Regular Glass Yard- RV Safelots 2, Seattle, WA, US /p
ry Range: $32.56 To $36.06 Hourly /p
Housing Management Leadership team

Area manager teams: including Program Coordinators, Property Managers, Housing Assistants, and/or Resident Managers

Grant writers, fund developers and LIHI finance

Community Engagement & Advocacy Manager and our Chief Strategy Officer

Funders – including Housing and Urban Development (HUD) representatives, King County (and potentially other counties), City of Seattle, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS etc.

, conduct orientation and train Case Managers at five to six Permanent Supportive Housing sites. Provides consultation, guidance and support to case managers in assigned case management teams;
Provide first level guidance and assistance to case managers.

Directly supervise up to 10 Supportive Service staff at an assigned portfolio of properties.

Provide support to Supportive Services and Property Management staff to work collaboratively for successful resident outcomes.

Pursue progressive employee evaluation and development.

Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.

Oversee, maintain and review case management records for quality assurance, training and data management purposes.

Conduct staff meetings on a weekly or bi-weekly basis.

Engage in direct‑resident support as needed/requested, which may include some short term crisis intervention, case‑management, info‑referral, and/or back‑up assistance with property management tasks.

Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self‑identified.

Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one‑on‑one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.

ge administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean‑up and organization, possibly including electronic file storage.

Manage supportive services data base to ensure accuracy, staff compliance and billing of services. Experience with HMIS a plus.

Collaborate with diverse people from across LIHI - effectively listen, reflect, and mediate, problem‑solve.

Work with LIHI’s leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post‑award management.

Other duties as assigned.

elor degree required in social work or related field. MSW preferred.

Experience in case management and/or resident support services and has experience in a supervisory and management role.

Background in case‑management, resident advocacy, or related career is required. Background in grant management highly desired. Background in “housing‑specific” case‑management highly desired.

Knowledge of local social service resources.

Demonstrated experience working with homeless individuals/families; able to speak…