Senior Manager, Global Technology User Experience Design

• Full-time

“We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Globally unified systems

We are seeking a Senior Manager, User Experience Design to lead Expeditors' newly centralized UX organization, the founding people-leadership role for UX. Previously, designers were hired team by team and worked largely independent from one another. By bringing them together, we are now operating as one UX team: a shared craft bar and standards, designers who review, mentor, and grow alongside each other, and the right designer matched to the right problem, so Expeditors ships more consistent, higher-quality experiences.

As the manager of the UX practice, you own three things: your people, your capacity, and your craft. You will manage six to eight designers, keep them embedded as partners to their product teams, and raise the quality, consistency, and accessibility bar across every product.

You will lead a team of six to eight designers operating as embedded members of cross-functional teams with shared accountability for outcomes, not a design-as-service queue. The team partners closely with Technical Product Managers, Engineering, business stakeholders, and the GUIDE UX Center of Enablement team.

The UX practice uses modern design and delivery tooling, including Figma, Azure Dev Ops/Boards, GUIDE design systems, Storybook, Microsoft 365, and AI-enabled capabilities. This role will help define the practices, guardrails, and tooling for applying AI across the design lifecycle, including research synthesis, ideation, content and UX writing, prototyping, and design-to-development handoff.

• A single, trusted view of UX capacity and demand is live and used in planning.
• Designers are allocated to the highest-value work with balanced load and minimal over-allocation.
• Coverage gaps are visible and shrinking, with unmet demand quantified to support headcount decisions.
• Design quality, consistency, and accessibility improve measurably across products as GUIDE adoption rises.
• A clear, adopted approach for designing with AI is in place, and the team is fluent in modern tooling.
• The team grows in line with qualified business needs while ensuring strong onboarding and retention.

• Lead, coach, and grow the UX design team, including hiring and day-to-day management. Own performance and career development against the established UX career ladder, running regular 1:1s, feedback, and growth plans.
• Build onboarding pathways so new designers ramp quickly into both the UX practice and their assigned product teams. Define leadership and management expectations for the UX practice and cultivate a culture of craft, collaboration, and continuous learning.

• Own UX intake, ensuring it is triaged, t-shirt sized, and prioritized with Technical Product Managers. Maintain a transparent demand backlog, make trade-offs visible, and schedule tactical work against spare capacity.
• Ensure design is embedded in discovery and delivery, co-owning problem framing and success criteria with Product and Engineering.

• Establish the operating rituals and tooling that make the practice run, and the throughput and partner-satisfaction measures that show it is working.
• Run quarterly capacity…