Regional Manager

Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in State and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.

$105,400-$128,850/annually

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

The Regional Manager oversees the operations of several properties including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, maintenance, rental collection, compliance, and delinquency management), property P&L, and property marketing per company standards.

The Regional Manager fosters a team environment that delivers exceptional resident service and increases access to opportunities and resources that support housing stability.

Hybrid - 3 days on-site, Monday-Friday, 8:30 am - 5:00 pm. The final schedule will be determined by the supervisor.

• Develop and implement strategies to achieve property goals.
  
  This includes analyzing market trends and competition to identify growth opportunities.
• Responsible for ensuring a high level of resident customer satisfaction.

• Lead and manage a team of property managers and site employees.
  
  This includes providing guidance and support to property managers, conducting performance evaluations, and addressing areas for improvement.
• Respond, as needed, to after-hours emergencies, helping to contact resources and providing support and guidance to staff and maintenance department.
• Create an environment that inspires a high level of service for residents to increase access to opportunities and resources that support resident stability, while tracking resident satisfaction and retention, and adjusting when needed.

• Understand and manage the operations guidelines for each property established within the Property Management Agreement and Management Plan.
• Monitor building operations for compliance with established Bellwether policies and procedures, fair housing laws, and landlord/tenant regulations
• Ensure buildings adhere to regulatory requirements, take an active role in addressing compliance issues, and ensure funder reports are completed accurately and on time.
• Research and resolve property management issues, provide advice and counsel to resolve issues and disputes, utilizing legal counsel for more complex issues.

• Champion the ‘One Team’. Create strong teams at each site centered on Bellwether’s values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.

• Monitor revenue and expenses to ensure financial targets are met.
  
  This includes preparing and presenting financial reports to senior management and lenders.

• Minimum of four years' experience as a multi-family Property, Portfolio, or Regional Manager, responsible for a portfolio of affordable housing properties (LIHTC, Home, Section
  8) and direct supervision of onsite teams. (Minimum 500 units / 5 buildings).
• Collaborative leadership styles and effective team builder.
• Excellent written communication skills, and high proficiency with property management software systems (Bellwether uses Yardi) and Microsoft Office Suite, including Excel
• Deep understanding of various affordable housing regulatory regimes, including HUD, Low-Income Housing Tax Credits, state and local funder regulations
• Experience working with complex populations, including those with histories of mental illness, substance abuse and homelessness
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• High degree of initiative and problem-solving ability.
• Strong interpersonal skills to…