Program Supervisor

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Full-time Regular Main Office- MLK, Seattle, WA, US

3 days ago Requisition

Salary Range: $73,000.00 To $78,000.00 Annually

Are you an experienced people leader who enjoys supporting strong teams and keeping programs running smoothly?
Are you excited by an opportunity to help a growing immigration legal services program expand its impact?

Well, you're in the right place.
Refugee Women's Alliance (ReWA) is hiring a Program Supervisor to join the team in Seattle, WA to lead the people and day to day operations supporting its Immigration Legal Services program.

• Pay:$73,000-$78,000 per year, depending on experience
• Benefits:Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays and more
• Location:Hybrid role based at ReWA's MLK office in Seattle, with occasional travel to other ReWA locations.
• Schedule:Full time, Monday-Friday, 37.5 hours/week
• Reports To:Legal Services Director
• Supervises: The case management and administrative support staff teams

Who We Are:Refugee Women's Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties. ReWA delivers culturally responsive programs that promote self sufficiency, stability, education, employment, family wellbeing, and community integration.

ReWA's Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is strengthening the operational systems, staffing, and service pathways that support both grant funded and fee based legal services.

To learn more, visit rewa.org

What You'll Do: As Program Supervisor, you'll provide day to day leadership for the staff and operations supporting ReWA's growing Immigration Legal Services program. You'll lead a team of case managers and administrative staff while overseeing key workflows, reporting, billing, intake operations, and partner coordination. You'll work closely with legal leadership and Finance to keep services running smoothly and help the program continue growing its capacity and impact for the communities ReWA serves.

Responsibilities include:

• Provide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staff
• Hold regular one on one meetings and create clear expectations, accountability, and professional development opportunities
• Support onboarding, training, performance feedback, and employee development
• Ensure staff have the information, resources, and coverage needed to perform their work effectively
• Coordinate schedules and help ensure service needs are covered across ReWA locations

Program Operations & Intake Oversight

• Oversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflows
• Address intake issues promptly and help maintain a responsive, consistent client experience
• Coordinate administrative processes across grant funded and fee based immigration services
• Monitor workflows, identify barriers, and implement practical process improvements
• Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery

Reporting, Billing & Financial Coordination

• Ensure required program and grant reporting is completed accurately and on time
• Oversee fee based administrative workflows, including billing and payment processes within the program software
• Ensure payments collected across ReWA locations are accurately reconciled with Finance
• Monitor administrative records and follow through on discrepancies or process issues
• Use program information and service trends to identify opportunities for improvement

Partnerships & Program Growth

• Help manage relationships with referral partners and support a reliable, positive partner experience
• Attend cohort, partner, and program meetings as needed
• Collaborate with internal teams and external partners to support effective service delivery
• Help strengthen digital systems, workflows, and operational practices as the program grows

Who You Are:

You're a collaborative and organized people leader who enjoys supporting teams and keeping programs moving forward. You're comfortable balancing staff supervision with day to day operations, and you bring…