Continuous Improvement Program Manager

This position is OPEN to King County Employees ONLY.

Join a team that keeps King County moving. The Fleet Services Division is looking for a forward-thinking Continuous Improvement Manager who is passionate about helping people, processes, and systems work better every day. In this role, you’ll partner with staff at all levels, lead meaningful improvement initiatives, and shape the management systems that support our essential services. If you thrive on collaboration, enjoy coaching others, and are energized by creating measurable, positive change, we’d love to have you on our team.

The Fleet Services Division manages King County’s portfolio of vehicles and equipment. The team performs acquisition, maintenance, repair, replacement, and disposal of approximately 3,000 fleet assets for the County’s services associated with the Sheriff’s Office, Public Health, Roads, Parks, Wastewater, Water and Land Resources, and other agencies. The division manages two maintenance shops which include robust storerooms of automotive parts, materials, and construction supplies as well as several technicians working in the field to support remote customer sites.

In addition, the Fleet Division is responsible for the disposition of the county’s personal property assets, which includes a surplus warehouse in Georgetown. Disposal methods can include re-use within the county, donation to verified and approved non-profits, and sales through online portals or sealed/negotiated bids.

The mission of the Fleet Services Team is providing exceptional customer service in the delivery of equitable, sustainable, and dependable fleet solutions.

To learn more about Fleet, please visit our website at:
Fleet Services Division - King County, Washington.

you must at a minimum, demonstrate the knowledge, skill, and ability to:

• Work with Fleet division staff at all levels to apply continuous improvement principles and behaviors
• Lead and coach improvement projects, both within Fleet Services Division and in collaboration with other King County agencies.
• Create and execute project plans to achieve measurable results.
• Work collaboratively with leaders to develop and deploy management systems.
• Develop and deliver training on continuous improvement concepts, behaviors, and tools.
• Collaborate in the development and delivery of data-driven reports for customers and leaders
• Act as a resource and consult with teams on prioritization of improvement efforts
• Identify, recommend, and implement policy and process changes for the successful development, implementation, and administration of division operational plans.
• Lead and manage the process to update division policies and procedures on a regular basis
• Other duties as assigned

• Demonstrated experience applying continuous improvement principles (Lean, Six Sigma, PDCA, Kata, etc.) within complex operational environments.
• Proven ability to lead, coach, and facilitate improvement projects with cross-functional teams.
• Experience developing, managing, and executing project plans to deliver measurable results including presenting data-driven reports for customers and leaders.
• Skilled in collaborating with leaders to design and deploy management systems, standard work, and performance management processes.
• Demonstrated ability to develop and deliver training on continuous improvement concepts, tools, and behaviors.
• Experience preparing, analyzing, and presenting data-driven reports for customers and leaders.
• Strong communication, facilitation, and relationship-building skills with staff at all levels.
• Ability to manage multiple projects and priorities in…