Leave of Absence - Senior Manager

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The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, WA or Mesa, AZ
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This manager will lead Leave of Absence (LOA) and internal Time and Attendance Operations to deliver accurate, compliant, efficient, and employee-focused services. This position owns operational oversight, performance management, escalations, data integrity, and service improvement rather than routine leave case processing. The Senior Manager leads teams, strengthens cross-functional partnerships, and drives measurable improvements in employee and manager experience.

• Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience, and issue resolution
• Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans
• Coordinate complex escalations and significant service failures with third party administrator and internal stakeholders
• Oversee accuracy of leave data, file feeds, and integrations with Human Resource (HR), Payroll, Benefits, and Time and Attendance systems
• Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies
• Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities
• Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes
• Maintain appropriate quality assurance, audit controls, risk monitoring, and issue-management processes
• Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations
• Oversee support for time entry, approvals, attendance and absence coding, corrections, and resolution of timekeeping issues within the team’s assigned scope
• Partner closely with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions
• Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes
• Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution
• Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort
• Support timekeeping system enhancements, testing, implementation, and post-launch stabilization
• Define and monitor operational (Key Performance Indicators) KPIs, service standards, and improvement priorities across both functions
• Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences
• Improve process documentation, controls, cross-functional handoffs, and operational resilience
• Partner with technology teams to identify automation, Artificial Intelligence (AI)-enabled support, and digital simplification opportunities
• Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives
• Serve as the primary operational leader for third party LOA service performance and governance
• Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders
• Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates
• Lead coordinated response to significant service disruptions, integration failures, and employee-impacting issues
• Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations
• Build a culture of accountability, service excellence, collaboration, and continuous improvement
• Develop capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery
• Guide teams through organizational and operational change while sustaining engagement and performance

• 10+ years of experience managing leave of absence or absence management
• 5+ years of experience in benefits, compensation, and/or international HR operations
• 5+ years of…